Does ebay ever find in favour of the seller?

PunchyMc

I recently sold a keyboard on ebay, the buyer has started refund proceedings. Is there any point to trying to debate it?
Posting it to him and back again will cost me a total of £80 which seems a lot of money for me to have to pay out for what I consider to be a rubbish claim!

Myusernamehasgone

Ebay ruled in my favour and said I didn't have to pay for the outgoing postage or refund the return postage on an item . So it's always worth telling your side of the problem

soolin

PunchyMc wrote: »

I recently sold a keyboard on ebay, the buyer has started refund proceedings. Is there any point to trying to debate it?
Posting it to him and back again will cost me a total of £80 which seems a lot of money for me to have to pay out for what I consider to be a rubbish claim!

It is very unusual for ebay to find in favour of the seller- however, it would depend on what sort of claim they are making and what the reason is

Myusernamehasgone wrote: »

Ebay ruled in my favour and said I didn't have to pay for the outgoing postage or refund the return postage on an item . So it's always worth telling your side of the problem

A lot of the regulars would be very interested in as many details as you are happy to share, it is almost unheard of for ebay to find for a seller- let alone apparently find for the buyer (ie allowing the return) and telling seller not to refund either lot of postage. In fact, I don't recall ever having come across this- so would be interested to know more.

Myusernamehasgone

soolin wrote: »

It is very unusual for ebay to find in favour of the seller- however, it would depend on what sort of claim they are making and what the reason is



A lot of the regulars would be very interested in as many details as you are happy to share, it is almost unheard of for ebay to find for a seller- let alone apparently find for the buyer (ie allowing the return) and telling seller not to refund either lot of postage. In fact, I don't recall ever having come across this- so would be interested to know more.

A lady bought a skirt which I had listed by the label size. She said it was too small and didn't measure what the label size said it was. I said she could return it but I would not refund any posage costs , she didn't think this fair so opened a case. Ebay said that as I listed that I didn't accept returns I didn't have to have it back and certainly didn't have to refund any postage and they closed the case
They sent me the transcript which I passed to the buyer and see discided not to return the item

PenguinOfDeath

I've had similar to above where an item was listed with correct measured sizing and the buyer decided it was misdescribed because it didn't fit him.

Ebay found in my favour, I kept monies inc postage, buyer kept item

Avoriaz

PunchyMc wrote: »

I recently sold a keyboard on ebay, the buyer has started refund proceedings. Is there any point to trying to debate it?
Posting it to him and back again will cost me a total of £80 which seems a lot of money for me to have to pay out for what I consider to be a rubbish claim!

£40 postage each way? :eek:

How big and heavy is this keyboard?

Or is it an entire piano?