20th October moving day claim costs

Lottie15

Hi, I was due to complete on sale/purchase and move on Monday 20th Oct. I paid a day fee for a removal firm. I moved out of the flat I sold, but due to Bank of England's failure to transfer money, I was left waiting and unable to obtain keys. The removal firm left without unloading my possessions at 4pm, before the vendors finally agreed to hand over keys, so I incurred a extra day's removal costs for them to come back the next day to unload everything. Was anyone else in a similar situation on Monday? How do I go about getting reimbursed for extra removal costs. Is there compensation for the terrible anxiety and being homeless for a night? I'd be very grateful for advice.

anselld

Ask your solicitor what went wrong and if you have any claim. I very much doubt it will be the Bank of England.

casper_g

Did you use a solicitor to do the conveyancing? Assuming you did, speak to them in the first instance. Explain the problems you had and ask them to suggest a course of action. If you didn't use a solicitor then you should speak to your bank. Make sure you keep records of all expenses incurred as a result of the problems.

casper_g

anselld wrote: »

I very much doubt it will be the Bank of England.

Even on 20th October? I suspect the OP's problem might well have had something to do with this story.

Lottie15

It was the Bank of England! All chaps payments failed. Thousands of house buyers were stranded on Monday. The bank extended its open hours to try to solve the problem. It was all over the news. Because so many were effected by this, I would assume there to be an official channel for compensation.

anselld

Lottie15 wrote: »

It was the Bank of England! All chaps payments failed. Thousands of house buyers were stranded on Monday. The bank extended its open hours to try to solve the problem. It was all over the news. Because so many were effected by this, I would assume there to be an official channel for compensation.

http://www.chapsco.co.uk

... states the following ...

"Although all CHAPS payments that were submitted to the Bank of England central RTGS system on Monday were successfully processed through the RTGS system, there may be a small number of individual customers who, through no fault of their own, incurred some direct out of pocket expenses.
Ordinarily, a customer would not be expected to be left out of pocket in these exceptional circumstances and so we would urge any individual who may consider themselves to be in this position to speak to their own bank or payment service provider as quickly as possible.
Their bank or payment service provider is best placed to review their specific circumstances on a case by case basis. To assist them in this process affected individuals should be ready to provide full details, receipts and similar documentation."

... i.e. the "official channel" to complain to is [STRIKE]your own bank[/STRIKE] whichever bank delayed completion.

TBagpuss

I think it will be the bank dealing with the payment - in most cases, that is likely to be the solicitor's bank, and/or the mortgage lender.

The payments wouldn't normally go via your own account

chanz4

but if you did fully complete on the same day, cant see you have a claim as completion can be right up to the end

davidmcn

chanz4 wrote: »

but if you did fully complete on the same day, cant see you have a claim as completion can be right up to the end

Indeed, CHAPS is just a "same day" product, not "instant". But contracts might make the purchaser liable if money didn't get through by a particular time.

eddddy

anselld wrote: »

... i.e. the "official channel" to complain to is your own bank.

I wouldn't say so.

- The OP gave her solicitor instructions to complete the purchase...
- The solicitor give his/her bank instructions to do a CHAPS Transfer..

So, in theory:

the OP has to claim off her solicitor (for breach of contract - i.e. failing to complete)

And the solicitor has to claim from his/her bank (for breach of contract - i.e. failing to do the transfer)


But... it is very likely that both the Solicitor and Bank have exclusions in their contracts that make them not liable.

If so, it will be a case of the bank making a goodwill payment to the solicitor, who then passes it on to the OP.

silvercar

Mortgage money is generally sent to the solicitor the day before completion is scheduled for. So any delay will most probably be between transferring money from one solicitor to the other.