B&Q Bathroom

boycey9

3 Years ago I purchased a bathroom suite from B&Q, nothing cheap high end Cooke and Lewis, It is a concealed suite and has High Gloss white panels for doors and hidden Cistern etc.
All but one of the panels have now turned yellow making it look unsightly, I complined to B&Q and got the following reponse.
Im not really sure where to take this now but I would have expected the suite to have lasted longer than this, surely I have some rights to get this replaced.

I am sorry to see the issues experienced with your bathroom furniture and can appreciate the comments you have made in this regard. However, I must advise that after a period of ownership of 6 months, the onus lies with the customer to prove to the retailer that this discolouration has happened as the result of a manufacturing fault. I would refer you to the Sale of Goods Act website for guidance on this.

If the fault is proved, then a report detailing this, along with your proof of purchase should be submitted to B&Q for consideration.

mije1983

boycey9 wrote: »

Im not really sure where to take this now

As they say, you need to get an independant report stating that the discouloration is due to an inherant fault, and not general wear and tear, or something you have done.

boycey9 wrote: »

If the fault is proved, then a report detailing this, along with your proof of purchase should be submitted to B&Q for consideration.

boycey9

I see that but who on earth is qualified to give an Independant report on the colour of a bathroom suite?