How long for tax credits to be reinstated?

tpotx

I filled out my renewal online and in time however I have not received a payment today. When I rang up I was told that it had been terminated as when I filled in the form I had ticked the box to say circumstances had changed, but failed to ring them with those circumstances.
I then pointed out that I had since rang twice re changes since the renewal had been filled in - once to let them know my 16 year old would be continuing at college and once to update child care costs. She then said that although I rang with those they had not been linked up to my renewal. She has now over the phone reinstated it but how long does this take?
Am a bit peeved as its the first time I've renewed online and the last time i rang was two days ago to change child care and they didn't say anything about it being terminated though apparently this happened last Thursday.

tpotx

She just said to call back after 20th November if I hadn't heard anything by then. So hopefully that means she expects it to be done by then but just wondered if this had happened to anyone else and if it was in the next week or nearer to the four weeks.
To be honest I didn't even think to ask how long it would take at the time as I was taken by surprise when she said it was terminated.

On a side note also does this mean I will loose the money for the week 17th-23rd Oct or should it renew from when it stopped?

tpotx

Thank you for your help, will wait and see now. Fingers crossed its not too long then.

elaine373

Did you hear anything yet about it being reinstated? I am in the same boat as you and am still waiting. Not good when it's something you rely on

LolStevo

I know the feeling! Its killing me and only been 2 weeks!

elaine373

It shouldn't be weeks as it's their mistake. I am so annoyed. It's something I am entitled to and just through their mistake I am having to struggle. I have been told to ring back by the 7th of November if I haven't heard but I may ring sooner. It's just not right.

elaine373

I just checked my bank and I am pleased to say that my tax credit payments have been reinstated. There was a payment that is slightly more that I usually get ,so I guess they are spreading out what I missed, over the rest of the tax year. So grateful to have my tax credits back. Hope you get yours ASAP.

rachelej

hello

can anybody help me, last week my tax credit was terminated as apparently I ticked the box that there had been a change of circumstances, this was an error, I rang them last thursday as there was no money in my account, they said at it was less than 30 days ago my TC had been terminated they would reinstate, would anyone know how long the money will take to go into my account?
Im really struggling,

poppy12345

rachelej wrote: »

hello

can anybody help me, last week my tax credit was terminated as apparently I ticked the box that there had been a change of circumstances, this was an error, I rang them last thursday as there was no money in my account, they said at it was less than 30 days ago my TC had been terminated they would reinstate, would anyone know how long the money will take to go into my account?
Im really struggling,

You'd be better off ringing them to ask them to be honest. We can't tell you how long this takes.