EE BB - Don't do it!

EE

MaCl14 wrote: »

Jade@EE why would I waste further time emailing EE? When I've made countless phonecalls (-having seen my phone bill, some of these have cost £7 a time!!!) I've logged a formal complaint with EE -which of course is being ignored as is the returning of MY money stolen by EE.
EE have 8 weeks to respond to the complaint and I can then escalate with Offcom. So EE have less than 2 weeks left to respond.
You're leaving 100s of these messages on MSE BB Forum to email and you'll 'pass to Customer Services' when EE 'Customer Services' are aware of all these issues and doing nothing about it! There's countless threads and messages about the shambolic EE!
Hope other people note all these issues - failure to provide services, stealing money from people's bank accounts and stay well clear!
Dealer Wins - Good choice! I wish I had done this!

Hi

In terms of contacting customer services, by me passing this on to them it means they will contact you to resolve the issue. We have an agreement in place with them that if I log a complaint it must be picked up and dealt with within 2 days. I offer that I can raise the claim to help speed up the process and mean that customers arent paying to call the help line.

If this is what you would like me to do then please feel free to email me.

I do apologise for the service issues you have faced and hope this is resolved asap.

Thanks
Jade- Representing EE