Nikon camera

kfbphoto

I bought a Nikon DSLR last Christmas. I should point out I am a professional photographer and have used Nikons for over 35 years. The camera was bought for a specific purpose and was not used at first other than to remove it from its box and take a couple of shots to check it. Then a trip to Portugal and use it as a back up to get used to it. Returning i discovered on enlarging the images they were not sharp ! a few weeks of tests and contact with Nikon several times eventually the camera was sent back. Now it has been repaired 3 times ! Over several months. Each time it comes back after 3 weeks away. It is immediately unusable ! Much worse than before ! Now after so many times and I demanded a replacement. even wrote to the MD ( has has not replied ) The service is terrible and often emails are simply not answered or when they are it can be several days. finally after threat of claiming compensation for all my time and effort, they say they are willing to offer me a ' graded replacement ' I am now still waiting for an answer to my question ' what is a graded replacement ' ? Looking at the internet i see that all around the world people seem to be having similar problems. So beware ! I will let you know what happens. Meanwhile the engineered rig I manufactured to do movies with this camera still remains unused after 10 months. Nikon had one of the best reputations for reliability and service. If this carries on they will lose more than their reputation.

LilElvis

kfbphoto wrote: »

I bought a Nikon DSLR last Christmas. I should point out I am a professional photographer and have used Nikons for over 35 years. The camera was bought for a specific purpose and was not used at first other than to remove it from its box and take a couple of shots to check it. Then a trip to Portugal and use it as a back up to get used to it. Returning i discovered on enlarging the images they were not sharp ! a few weeks of tests and contact with Nikon several times eventually the camera was sent back. Now it has been repaired 3 times ! Over several months. Each time it comes back after 3 weeks away. It is immediately unusable ! Much worse than before ! Now after so many times and I demanded a replacement. even wrote to the MD ( has has not replied ) The service is terrible and often emails are simply not answered or when they are it can be several days. finally after threat of claiming compensation for all my time and effort, they say they are willing to offer me a ' graded replacement ' I am now still waiting for an answer to my question ' what is a graded replacement ' ? Looking at the internet i see that all around the world people seem to be having similar problems. So beware ! I will let you know what happens. Meanwhile the engineered rig I manufactured to do movies with this camera still remains unused after 10 months. Nikon had one of the best reputations for reliability and service. If this carries on they will lose more than their reputation.

Which model? As a professional why didn't you do the research on the camera prior to purchase?

wealdroam

OP, did you buy direct from Nikon?

I ask because any statutory rights you may have under The Sale of Goods Act are with whoever sold the thing to you.

Did you make this purchase as a business or as a consumer?

InsideInsurance

kfbphoto wrote: »

I am a professional photographer

Now I am not a professional photographer at all, and I certainly am not going to claim to understand the physics of how the electronics exactly work but even I know that all cameras and lenses are actually unique and those slight differences between each one will result in forward or back focusing resulting in not perfectly sharp pictures.

I'm a Canon man but cannot imagine that Nikon are that far behind and all the prosumer and above Canon dSLR cameras come with micro adjustments which allows you to correct for those small differences with each individual lens you use so that the autofocus is near perfect - of course the exact level achievable varies by camera body and lens grade

I'd also imagine that a "professional photographer" would be getting at least a prosumer camera if not a professional camera