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Negotiating a reduction in EA fees after sale
Comments
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If the contract states the agent will find a ready, willing and able purchaser and nothing more, the OP is expecting more than the agent is contracted to do.
If the agent issued the sales memorandum then told the vendor and purchaser it's over to your solicitors now and we have nothing more to do with it, I don't think expectations would be as high.
As my ex-boss, a 12 branch estate agent owning chartered surveyor used to say "anything we do after issuing the sales memo is designed only to ensure we get paid as quickly as possible."
It's important to know exactly what you have contracted your EA to do...I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.0 -
Maybe you don't complain enough...Thrugelmir wrote: »If I was refunded money when a service didn't match my expectations I would be rich!
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An honest estate agent? You should have him stuffed...kingstreet wrote: »As my ex-boss, a 12 branch estate agent owning chartered surveyor used to say "anything we do after issuing the sales memo is designed only to ensure we get paid as quickly as possible."0 -
Thrugelmir wrote: »If I was refunded money when a service didn't match my expectations I would be rich!
Indeed. I'm a big believer in "you get what you pay for", but in this instance using a big flashy EA has just cost us more money for a service that was substandard.
I'll still chat to the manager (if he ever returns one of my calls!) and try and negotiate something, but if I do have to pay I won't jump off a bridge and I'll pay promptly.
It's good to get some different perspectives, though!0 -
Old-school chartered surveyor, no longer with us sadly.JimmyTheWig wrote: »An honest estate agent? You should have him stuffed...
RIP Stuart.I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.0 -
You say they have not called you back - have you made your complaint formally, in writing, and in accordance with their complaints process? If not, do that. Try to be as factual and unemotional as you can.
Be clear about what they did (or failed to do), what you feel they should have done, and what you want them to do to put things right.All posts are my personal opinion, not formal advice Always get proper, professional advice (particularly about anything legal!)0 -
JimmyTheWig wrote: »Maybe you don't complain enough...
I don't pay for premium services in the first place. 0 -
What agent are you using? Name & shame0
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In which case my comment wasn't overly appropriate. Sorry about that.kingstreet wrote: »Old-school chartered surveyor, no longer with us sadly.
RIP Stuart.0 -
None taken.JimmyTheWig wrote: »In which case my comment wasn't overly appropriate. Sorry about that.
I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.0
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