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Money Saving Energy Club Delays

OLW
OLW Posts: 1 Newbie
I applied to switch the energy supply for the house I own on 29 September. The MSE site says "switch in progress" but I still haven't heard anything from either MSE or the new supplier. In the guidance it says expect something in the post within a week. Is anyone else finding responses slow? Please vote. :(

Do you find switching through the MSE Energy Club slow? 3 votes

Switching through MSE is fast
100% 3 votes
Switching through MSE is slow
0% 0 votes

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Fast for me but the swap time scale is 4 to 6 weeks .
    Fairly sure i heard within a week of the actual start of the transfer process .
    Checked your spam/ junk mail folder ??
  • MSE_Dan_L
    MSE_Dan_L Posts: 655 MSE Staff
    Hi OLW - I'm sorry to hear that your chosen supplier hasn't been in touch. It might be worth contacting it directly just to check that everything is in order.

    If after doing this, you still need our assistance drop us an email to energyclub@moneysavingexpert.com and we'll look into it further.
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