Do We Have A Case? (Better Bathrooms)

TWebb

Hi All,

If anyone can help me on this, it would be appreciated...

On the 1st October 2014 I placed an order with BetterBathrooms.com. We placed the order with a guaranteed delivery date of Tuesday the 7th October. The order total was £663.60 including £44.95 for guaranteed delivery. We paid for the order on credit card. We received an email confirmation which showed a summary of what we ordered and our delivery date. At no point during the telephone order were we advised to not book a fitter until the goods were received, nor was it shown on the email summary.

I then phoned BetterBathrooms on the 7th October to confirm delivery, only to find that an error had been made by BetterBathrooms and the order was never sent to the warehouse. We were assured that the order would be delivered on the 8th October.

I then phoned BetterBathrooms on the 8th October to confirm delivery, only to find that the same mistake had been made and the order was never sent. We were then assured the goods would be delivered on the 9th October. It was only then did we receive an email which confirmed that the order had been released from their warehouse. It was also the first time that it was mentioned not to book any fitters until the goods were received.

The order then arrived on the 9th October however the order did not include the leg set for the bath tub. We contacted BetterBathrooms who assured us the missing legs would be delivered on the 10th October. The legs never arrived and we gave up.

As a result of these errors, our bathroom fitter had to charge us for an additional 2 days labour at £250 per day (£500 total) plus £70 for timber as a result of the bath legs never arriving and he was required to build a frame.

We do not see it as fair that we have to pay this as a result of BetterBathrooms numerous errors. I am going to write to them with all evidence but want to ask anyone here for feedback/likelihood of getting our money back.

I dont understand how a company can operate like this.

Thx,

Tim

quizstar

I have no idea if you have a case, but I have had an awful time with them. Thank god my plumber could go off and do another job while we waited. I ordered goods on the 5th October for 3-5 day delivery and had an email on the 6th saying order had been released (note; money taken from account on the day): I hear nothing for around 10 days, so I call and get told it’s because I chose “economy” and get this…because I chose economy it could take up to 30 days!!! So ticking 3-5 days means nothing?? Then she tells me it’s because I didn’t chose a date. Well I did, I chose a date of a 3-5 day window of opportunity for them to deliver my goods! At the end she tells me that she has put the order on 48 hour delivery but as it’s coming up to the weekend I wait until the following Tuesday to call back after yet again hearing nothing. This time another lady tells me to hold while she sorts it out, and yet again I get told that it will be delivered in 48 hours……LMAO..yes it happened again…nothing, so I call again…”sorry sorry, I will sort it out and find out what’s happened” she tells me ( I think another lady) . I then get told that someone had put a delivery date of the 24th of November on my order…YOU HAVE BE JOKING! Well, she is very sorry and promises me that she has put the order on a 24 hour delivery and it WILL leave overnight and will most definitely be delivered tomorrow. At this time I am seriously thinking of quitting and getting my goods from somewhere else but I’ll give it one last shot. Oh how wrong was I. The tracking order in the morning wouldn’t work and I get a text in the morning to say that it’s been put on a 24 hour delivery. I text back; “does that mean today?”, but no-one bothers to text back, so yet again I’m on the phone (p.s expect to wait on average 15-20 minutes before someone picks up) and guess what????? Nope not today but hope for tomorrow…FORGET IT. Now cancelled order last Friday (24th Oct) and rushed around trying to get another one delivered. This was the first of 7 bathrooms and 3 WC’s being done and I think I will stick local for all of them from now on. Oh and I was told I had to wait for 48 hours before I get my money back L but I've looked at my account today and I still have no refund a week later. I just sent them an email asking for my money back. Hugely disappointed. I will NEVER buy from them again.