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Guaranteed Booking
Supersaint13
Posts: 63 Forumite
Guaranteed Booking? In November of last year, we booked a 4 night stay in Hotel O in Ypres Belgium for 8th - 12th November this year to coincide with the World War 1 commemorations.
This was booked through Hotels.com, part of Expedia. We recived confirmation from Hotels.com that it had been booked and that it was a guaranteed booking, payment to the hotel on arrival.
Yesterday, I received call from the hotel to advise me that they had overbooked and that the booking was therefore cancelled.
The only other accommodation we can now find in Ypres - because of the popularity of the dates - costs 1040 Euros, as opposed to the 480 Euros the previous booking cost. We booked early so that we could stay in Ypres, and other onward travel arrangements have been made. Our ferries have also been booked.
Where do we stand in regard to this? I'm sure the hotel have cancelled the booking as they will be able to sell the room at a much greater price than we paid.
Given that we have received confirmation of a guaranteed booking, can we make them either:
a) honour the original booking for us to stay in Hotel O, or
b) make Expedia meet the additional costs of staying in the only other available accommodation in Ypres.
Help please, this is a trip I have been planning for years and was really looking forward to it.
This was booked through Hotels.com, part of Expedia. We recived confirmation from Hotels.com that it had been booked and that it was a guaranteed booking, payment to the hotel on arrival.
Yesterday, I received call from the hotel to advise me that they had overbooked and that the booking was therefore cancelled.
The only other accommodation we can now find in Ypres - because of the popularity of the dates - costs 1040 Euros, as opposed to the 480 Euros the previous booking cost. We booked early so that we could stay in Ypres, and other onward travel arrangements have been made. Our ferries have also been booked.
Where do we stand in regard to this? I'm sure the hotel have cancelled the booking as they will be able to sell the room at a much greater price than we paid.
Given that we have received confirmation of a guaranteed booking, can we make them either:
a) honour the original booking for us to stay in Hotel O, or
b) make Expedia meet the additional costs of staying in the only other available accommodation in Ypres.
Help please, this is a trip I have been planning for years and was really looking forward to it.
0
Comments
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Have you asked Hotels.com what they can do for you?0
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Hotels.com are part of Expedia. Have spoken to Expedia - they sent me an e-mail confirming the cancellation; they say they will negotiate with the hotel to remedy this by either of the options I have mentioned (sorry, pretty key point, sorry I missed it from original post)
I'm wondering however what my recourse is should they (either the hotel or Expedia) advise me that there is nothing they can do? I have to speak to them again at 16-00h and would just like a bit of advice about my options should this be the outcome (crossing my bridges before I come to them I know, but being prepared is better I think!)
Thanks.0 -
could call the Tourist office direct and see if they can find you a room, B&B, guest house etc.
http://www.greatwar.co.uk/ypres-salient/town-ieper-tourist-office.htmThe questions that get the best answers are the questions that give most detail....0
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