Refund from Germany (answered)

yokie10_2

Hello , recently bought and returned product to Germany. But the seller is requesting my IBAN/BICS for refund instead of processing it directly to my credit card (the payment used).

If I agree to IBAN/BICS payment wouldn't I loss out on the exchange rate as the banks tend to have lower rates than credit card companies? I noticed there are also fees for receiving money from the EU( dependant on which bank used)

any advice would be appreicated.

Voyager2002

yokie10 wrote: »

Hello , recently bought and returned product to Germany. But the seller is requesting my IBAN/BICS for refund instead of processing it directly to my credit card (the payment used).

If I agree to IBAN/BICS payment wouldn't I loss out on the exchange rate as the banks tend to have lower rates than credit card companies? I noticed there are also fees for receiving money from the EU( dependant on which bank used)

any advice would be appreicated.

Yes, you are right.

yokie10_2

Hello Voyager2002.

Another question I have is the seller has said they would charge me 3% for processing the refund. Can they do this? I ve google searched and cannot locate an answer.

Thankyou

grumbler

yokie10 wrote: »

...
.... the banks tend to have lower rates than credit card companies?

Not really. Banks charge ~3%. So do CCs unless it's some special one.

yokie10 wrote: »

Another question I have is the seller has said they would charge me 3% for processing the refund. Can they do this? I ve google searched and cannot locate an answer.

This depends on the T&C, how you bought it and why you returned it.

g6jns_2

yokie10 wrote: »

Hello , recently bought and returned product to Germany. But the seller is requesting my IBAN/BICS for refund instead of processing it directly to my credit card (the payment used).

If I agree to IBAN/BICS payment wouldn't I loss out on the exchange rate as the banks tend to have lower rates than credit card companies? I noticed there are also fees for receiving money from the EU( dependant on which bank used)

any advice would be appreicated.

Either they are trying it on or there is a communication problem because of the language. It should be refunded to your credit and and there is no reason they should charge you for this. You may suffer an exchange rate loss using the credit card anyway.

yokie10_2

Thankyou grumbler.

Halifax clarity credit card.

No terms and condition about returns on website,but emailed the seller who stated 10 days trial period. bought online and returned due to unsuitability(violin). Seller did mention if goods are returned there would be a refund fee. I guess its part of sells of contract.

yokie10_2

thankyou g6jns.

I will bear this in mind when they refund the credit card.

I have emailed the merchant for refund back to credit card. Awaiting confirmation email.

grumbler

http://ec.europa.eu/consumers/archive/cons_int/safe_shop/dist_sell/

The Distance Selling Directive applies to any consumer distance contract made under the law of an EU-Member State as well as the European Economic Area (EEA). It provides a number of fundamental legal rights for consumers in order to ensure a high level of consumer protection throughout the EU. These include:
....
Consumer's right to cancel the contract within a minimum of 7 working days without giving any reason and without penalty, except the cost of returning the goods (right of withdrawal);
...

It's some old directive. IIRC it's been revised recently and 7 days period was increased to 14 calendar days.
ETA:
Shopping online or by phone? Your consumer rights

Shoppers now have more protection when buying goods and services and greater rights when things go wrong, as the EU Consumer Rights Directive is now in force.
...
For items bought online, via mail order or over the phone, once you've received goods you now have 14 calendar days from the day after receipt of goods or completion of a contract to ask to cancel the contract and get a refund. Previously this was seven working days.