What are my rights with this broken laptop?

frugal_mike

One thing to note: the manufacturer do not legally have to offer a warranty, and they will be allowed to have terms and conditions that let's them refuse to repair or replace the laptop if it has been repaired by a non-authorised repairer, even if that is nothing to do with the fault.

The seller cannot do that though. If the repair is nothing to do with this fault then they have to offer a remedy, and as its less than 6 months since purchase it is up to the seller to prove the fault is not inherent.

Sugarmouse0707

Right, I think It's best I pursue the shop , then.

I'm usually a pretty 'savvy' lady. I will hold my own when I know I'm in the right but I'm actually a bit scared of going into the shop given the way they were with me last time. What can I say if they insist I let the manufacturer handle it? If I take a copy of the 'Sales of Goods' act perhaps and tell them I know the manufacturer can refuse, but I know they have to sort this out given the age of the laptop.

bris

You have had a third party screen fitted, if it's discovered and is not a genuine screen then you will find your warranty void, you will also find that contrary to the above the retailer will not have to fix it because of the tampering.

unholyangel

bris wrote: »

You have had a third party screen fitted, if it's discovered and is not a genuine screen then you will find your warranty void, you will also find that contrary to the above the retailer will not have to fix it because of the tampering.

Altering the goods only shows that acceptance has taken place (as it is inconsistent with the retailer retaining ownership).

Just as not allowing alterations/modifications is inconsistent with the buyer having ownership.

It may cause problems/make it difficult to identify whether the fault was inherent or not, but modifying the goods does not remove your right to a remedy if the goods are inherently faulty.

While the retailer may try and tell its customers that they do not have to fix it....the law doesnt agree with them. And tbh i'd trust the opinion of TS or OFT over a retailer any day.