switch delayed to Ovo due to them rejected by the market?

catalina66

Hi :-)

Trying to switch to Ovo, along with having an ombudsman case active regarding E-on. With it being the winter quarter, I've been desperate to switch asap across to Ovo. Already the switch date had been put back, due to Eon not producing the right bill, and now, after seeing on my Ovo account a message about that old supplier had blocked switch, I emailed Ovo.

They've responded to say that due to a systems error they were rejected by the market, not old supplier, and that a new supply start date will be emailed to me within 2 weeks (it was supposed to happen on Nov 11th). I can't talk to to them until 8am Monday, and am very puzzled. What does 'rejected by the market' mean, and why would that happen?

There is a little '!' hover note on my Ovo account saying 'blocked meters' and MPAN number, which I've just noticed ... I'd had to update them on the new MPAN, with having meter changed to E7 meter at the beginning of August. Bit puzzled why, if it is to do with the MPAN change, it would cause such long delays. It was September 11th that I applied to switch to Ovo, updating the MPAN number very soon after that, and now it's October 18th.

Thanks, Cat

chanz4

they have to re=apply under the correct mpan, they are likely trying before to take over a dead mpan

catalina66

chanz4 wrote: »

they have to re=apply under the correct mpan, they are likely trying before to take over a dead mpan

Thanks chanz4 :beer: That sounds right. Just hope it can all get sorted with the new MPAN asap.

spiro

Changing to an E7 meter doesn't mean you get a new MPAN.

catalina66

spiro wrote: »

Changing to an E7 meter doesn't mean you get a new MPAN.

I'm not sure, Spiro. It was a double Heatwise meter before, RHT, and changed to a new E7 meter. The girl gave me a card with an MPAN number on it, plus the old and new meter numbers, and final/new readings. The MPAN Ovo had was different, so I updated it to the one written on the card. I've just looked at my Ovo account again, and the MPAN isn't updated. I've emailed them a scan of the card.

Very confusing, as I'm trusting the MPAN the girl wrote on the card is correct, but me entering it into my Ovo account hasn't updated my details to that one.

spiro

catalina66 wrote: »

I'm not sure, Spiro. It was a double Heatwise meter before, RHT, and changed to a new E7 meter. The girl gave me a card with an MPAN number on it, plus the old and new meter numbers, and final/new readings. The MPAN Ovo had was different, so I updated it to the one written on the card. I've just looked at my Ovo account again, and the MPAN isn't updated. I've emailed them a scan of the card.

Very confusing, as I'm trusting the MPAN the girl wrote on the card is correct, but me entering it into my Ovo account hasn't updated my details to that one.

With heatwise you may have had 2 MPANs with E7 you only need 1 so one becomes redundant and the supplier needs to get it logically disconnected otherwise you will have to continue to switch both MPANs.

catalina66

spiro wrote: »

With heatwise you may have had 2 MPANs with E7 you only need 1 so one becomes redundant and the supplier needs to get it logically disconnected otherwise you will have to continue to switch both MPANs.

Thanks so much, Spiro. Excellent point, and through looking into things further, I can see that Eon haven't updated my account from the RHT 2-mpan meters ... the 24 Sept contested bill shows 2 supply numbers, not one. Northern Powergrid can't supply my mpan via online form [2 instances of my address came up], and I had to give them contact details so they can call me about it. Having tried to update the right mpan into my Ovo account page, it kept reverting to the 2nd mpan, I now see. I've let Ovo know all of this, so thank you very much for prompting a leap forward in progress! :j

Eon have also made a note saying End 23/10/2014, yet my switch isn't due to Ovo until Nov 11th, so I've no idea what applies between these dates, but have forwarded all these details to the ombudsman in an effort to get things as clear and organised as possible, as fast as possible. It will be a great relief when this switch is over!

catalina66

Just to add that Northern Powergrid replied to say my premises is showing as disconnected, and that if I'm still on supply can I give them the meter serial number so they can attempt to locate what my address is listed as. If unsuccessful, they'll create a new MPAN for me.

Thanks again, as I can tell Ovo this, and hope the switch can still go ahead, to them, on the 11th Nov.