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Faulty product bought on credit card
claptrap
Posts: 1 Newbie
in Credit cards
A while ago I remember reading something along the lines of, if it as been bought using a credit card, the credit card company is also liable for faulty products. I just want to know if this is true for my situation, please.
I bought an LED TV on a credit card nearly 3 years ago from Comet (which is why I can't go to them!) and still have the receipt. A few months ago a solid thin red vertical line appeared about 1 1/2 inches from the left side of the screen from top to bottom. Now and again it would disappear. Now another one has started to appear about 1/4 inch to the right of it.
I want to get this sorted before it gets worse. Is it repairable or should it be scrapped. It isn't 3 years old yet and I have read somewhere that with products such as this one, companies and expected to give you an expected 'reasonable' 6 years life span or fix/replace it.
Who should I get in touch with? LG or credit card? Or am I wrong with the information I have put in my post?
Any help would be appreciated, thanks.
I bought an LED TV on a credit card nearly 3 years ago from Comet (which is why I can't go to them!) and still have the receipt. A few months ago a solid thin red vertical line appeared about 1 1/2 inches from the left side of the screen from top to bottom. Now and again it would disappear. Now another one has started to appear about 1/4 inch to the right of it.
I want to get this sorted before it gets worse. Is it repairable or should it be scrapped. It isn't 3 years old yet and I have read somewhere that with products such as this one, companies and expected to give you an expected 'reasonable' 6 years life span or fix/replace it.
Who should I get in touch with? LG or credit card? Or am I wrong with the information I have put in my post?
Any help would be appreciated, thanks.
0
Comments
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You are correct but it depends on the product, brand and price as to what is considered a reasonable amount of time you would expect the product to last.
First thing is to check the paperwork for the TV and find how long the manufacturers warranty is. I suspect it is less than 3 years so you will probably have to claim against the CC company.
Put it in writing, send off a letter and see what they say.Changing the world, one sarcastic comment at a time.0 -
MSE article: Consumer Rights Armour
If you think that you have a case against Comet and if they refuse to repair/replace, then you can sue either Comet, or your CC company (or both?). It's unlikely that the CC company pays you voluntarily after 3 years.
Another article: Section 75 refunds0 -
MSE article: Consumer Rights Armour
If you think that you have a case against Comet and if they refuse to repair/replace, then you can sue either Comet, or your CC company (or both?). It's unlikely that the CC company pays you voluntarily after 3 years.
Another article: Section 75 refunds
Comet no longer exists.0
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