Help with a misdescribed item from Cash Generator

Brumlad87

Hi All,

I hope you can help with this, i'll need to give you a bit of backstory first, then my question after, so please bear with me.

I ordered a second hand iPhone 5c Blue 32gb model from Cash Generator for £299.99 + £2.99 postage on the 26th September.
When it arrived it was an 8gb model and was also locked to a network (unknown at this stage as the advert did not state it was locked) so i called the store to explain and asked them to refund me the money.

The woman i spoke to told me that the advert didn't state what size model it is and said it was "probably a 16gb model" even though i just told her it was an 8gb model that was delivered. She did however admit that the description didnt say that it was locked to a network and that if i send it back they will refund the cost of the phone.

I sent it back, which cost me £7.15 and got the refund for the value of £302.98 as promised, no problems. Today however, looking through my browsing history, i managed to find the old decription for the phone and it DOES state 32gb model in the Specification tab.

I cannot post the link to the listing because i am a new user, but it's available to view online and i have printed off a copy for my records.

The item has since been "re-listed" with the correct information, but this old listing is still available to view, giving me some proof and backup.

Now we come to my question... can i request for my postage costs of £7.15 to be refunded due to the item being misdescribed? and if so can anyone help me with some blurb i can use in a complaint letter or e-mail?
I am usually very good at complaining and "getting my own way" for lack of a better phrase, but as the person i spoke to was a bit snappy i'd like to avoid having a confrontation with her over the phone if possible.

Thanks


EDIT 24/10/14: I sent them a letter anyway, and today I got a call to request my card details so they could refund the postage charges. Just waiting on the money to reach my account now.

daytona0

Yea of course you can have reimbursement for the postage costs. 7.15 to return a 300 pound item is not an unreasonable amount, but keep in mind that they shouldn't reimburse disproportionate costs so there is an outside chance that they might only offer 2.99 extra.

I would say ring them up, or send their customer service an email. If they refuse or don't respond then put in a letter before action. Easy peasy