Barclays SAR couldn't find Information

Llady

Hi, can anyone please help/advise. I had two Barclay loans between 1994-1998 I have the loan account numbers and dates they ran from and to. I have written to Barclays data protection and requested the subject access information.

They have supplied a considerable amount of paperwork detailing everything apart from my PPI agreement number. I am 100% I was mis-sold PPI on these loans but without the original agreement I am unsure what to do next.

Can anyone help please?

Thrugelmir

Paperwork from 20 years ago. You'll struggle.

dunstonh

They have supplied a considerable amount of paperwork detailing everything apart from my PPI agreement number.

There isnt such a thing as a PPI agreement number.

McKneff

How can you possibly say that you are 100% sure that you were miss sold from around 20 years ago.


Do you have proof of actually having PPI and more to the point do you have evidence to back up your complaint.


Like the other poster says, you will struggle

sun73

Llady wrote: »

Hi, can anyone please help/advise. I had two Barclay loans between 1994-1998 I have the loan account numbers and dates they ran from and to. I have written to Barclays data protection and requested the subject access information.

They have supplied a considerable amount of paperwork detailing everything apart from my PPI agreement number. I am 100% I was mis-sold PPI on these loans but without the original agreement I am unsure what to do next.

Can anyone help please?

Send the complaint to Barclays, address on their website, with the evidence you already have, loan ref no, dates and any bank statements which show the loan direct debits and reasons it was mis-sold e.g. single front loaded premium.


You could ask the SAR dept to look again in their microfilm archives where there might be a copy of it, but who knows, the ppi team might be able to locate something that suggests a policy existed without you having to supply the original agreement.

magpiecottage

sun73 wrote: »

Send the complaint to Barclays, address on their website, with the evidence you already have, loan ref no, dates and any bank statements which show the loan direct debits and reasons it was mis-sold e.g. single front loaded premium.

The evidencet the OP has does not confirm a policy ever existed and you cannot have been missold something that was never sold to you.

You could ask the SAR dept

If such a department actually exists.

to look again in their microfilm archives where there might be a copy of it, but who knows, the ppi team might be able to locate something that suggests a policy existed without you having to supply the original agreement.

It sounds as though they have provided all that can be traced from the information provided by the OP already.

The bank is not required to provide anything that a reasonably competent temp without specialist knowledge of the data controller's systems could find.

[Deleted User]

Llady wrote: »

I am 100% I was mis-sold PPI on these loans

Odd then that your DSAR returned no evidence of you ever having PPI on the loans in question!

Twenty years on, I can't see you being able to progress this without comprehensive documentary evidence from your own archive. In fact, having such documents is the only way you could accurately say that you are "100%" that you had PPI and, even then, it wouldn't necessarily mean you were mis-sold.

magpiecottage wrote: »

If such a department actually exists.

I agree, Banks don't need SAR departments-they just assign such duties to regular staff. Even with the vast number of PPI complaints, Banks aren't overrun with SAR letters.