New folding shower door leaking

Pabloscar

Hi all, hope you can help. Having just had our bathroom renovated, the new folding shower door is leaking on one of it's vertical joints. We purchased all the new bath, sink, toilet etc from one supplier and had a local tradesman fit it. Everything is perfect except this door. We contacted the supplier who arranged for the manufacturer to send an engineer to view, his verdict was that there was no fault and it was customer expectations set too high!!! After we contacted the manufacturer to complain they agreed to send another engineer who agreed it was faulty and he would put this in his report. 4 weeks have gone by and we are still waiting for an answer as to what will be done. The manufacturer is now asking us to stop ringing them and contact the supplier, in the mean time, my shower is still leaking and I am out of pocket for our fitter who has been out each time the engineer has been as I do not see it as his fault and he should be paid for his time. Any information about how we stand will be great fully received. Thank you.

Furts

Your contract is with your supplier, so that should be your route to redress.

How ever this gets resolved, you purchased the items and not your fitter. It was your decision to call the fitter back to witness the visit from the manufacturers representative. It is unreasonable to expect the fitters costs to be reimbursed, and I would be surprised if you achieved success on this.

Difficult to say how I would pursue it were I in your position. I say this because I do not know the supplier, how much the items cost, what quality, branding and support is available for the products, nor how you paid for them.

Ultimately I might be trying a different, or better, shower screen, and probably negotiating this with the original supplier.

Hope this helps.

andyhop

Not all shower screens are suitable for power showers! You need to check the BS number attached to it . There is only a handful of manufactors that state power shower proof and if sprayed directly against seals there is a chance of seepage

Furts

andyhop wrote: »

Not all shower screens are suitable for power showers! You need to check the BS number attached to it . There is only a handful of manufactors that state power shower proof and if sprayed directly against seals there is a chance of seepage

When showers started to be fitted in new homes the rule was to avoid locating the shower opposite the door. In those days it was header tanks in roofs, and early low flow combi boilers. However, leaks occurred. Today we have power showers, and those without these may have mains pressure hot water. Again, it is common for leaks to occur - the seals do not to cope.

So, pick your shower location with care, pick your shower screen with care, then hope for the best.

Even a BS number is not a guarantee. This means someone claims the screen meets the BS requirement, but nobody is checking if this is true. Consequently, if a screen is made in the Far East, and does not have recognised branding, and acceptable customer support and back up, one is taking a gamble. This is especially relevant with internet purchases. The claim of meeting a BS number may be real BS!

andyhop

Furts wrote: »

When showers started to be fitted in new homes the rule was to avoid locating the shower opposite the door. In those days it was header tanks in roofs, and early low flow combi boilers. However, leaks occurred. Today we have power showers, and those without these may have mains pressure hot water. Again, it is common for leaks to occur - the seals do not to cope.

So, pick your shower location with care, pick your shower screen with care, then hope for the best.

Even a BS number is not a guarantee. This means someone claims the screen meets the BS requirement, but nobody is checking if this is true. Consequently, if a screen is made in the Far East, and does not have recognised branding, and acceptable customer support and back up, one is taking a gamble. This is especially relevant with internet purchases. The claim of meeting a BS number may be real BS!

Customers sometimes think I'm having them on!! A shower enclosure that isn't designed to seal water!! Even my own £1200 Daryl isn't the best !!

Furts

andyhop wrote: »

Customers sometimes think I'm having them on!! A shower enclosure that isn't designed to seal water!! Even my own £1200 Daryl isn't the best !!

An excellent comment and therein lies a tale. I have a guest bedroom with an ensuite, complete with an early generation shower screen made by Showerlux in 1989. This was properly designed, and properly manufactured, in the UK. The shower receives a lot of use because the screen is still faultless and it is still water proof. Indeed the original seals still work perfectly - a tribute to Showerlux!

The main bedroom has a new ensuite with an expensive, new Roman shower screen. If treated with respect this is reasonably water tight for most of the time. It can never be relied on and guests tend to make it leak. It is a typical product of today - prioritise style over substance, it looks good in a bathroom showroom, but it cannot be relied on to function.

In essence, many products from shower screens, to basins, to taps, to kitchen doors, to kitchen worktops, to boilers...(the list goes on! ) have gone backwards over the last 25 years. They have become style over substance, often with poor quality Far Eastern components, with manufacturers who lack basic common sense with design, with manufacturers who want the products to fail after a short life, and consumers who are unable to recognise, or do not care about, what is a good quality product.

And matters will get worse as time progresses...

andyhop

Showerlux where the only ones I know that state power shower proof

How good they are now since they folded and bought over by Graham's /SGB I can't comment on