iPhone warranty question

Muscle750

My iPhone 5s is throwing a wobble basically the screen is freezing unable to slide to answer calls can't put PIN etc can't turn alarm off I'm with Vodafone the phone is under warranty till may next year someone has told me I will have to make a appointment at my nearest Apple store some 40 miles away and that my local Vodafone store won't want to know the phone is under contract I've tried turning it off and resetting it etc all to avail

Quiet_Spark

Down to whoever you bought it from.

flashg67

Strictly speaking,, above is correct. However, Vodafone will likely only get Apple to repair/replace anyway. You can avoid some hassle and deal direct with Apple, but feel free to try a Vodafone store or their support first!

If you can get to an Apple store, they'll likely replace there and then, as long as it's not user damage (they did with me). But they do also offer a mail-in service via the website - support is here - https://getsupport.apple.com/ServiceOptionAction.action

donny-gal

You can also call and talk to an Apple guru. You can get a normal no. from saynoto0870, I did, it took 10 mins to get through, but I was using 18185 which is 1p a minute. They can either help talk you through to resolve the problem, make an appointment at a Apple store, or arrange to send it to them for repair.
DG