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PPI Rejected as Clydesdale bank cannot find my Account

Hi All,

I was using a company called Civil Claims, (I know should have done it myself) who were pursuing The Clydesdale bank for PPI on a loan and credit card. I phoned them yesterday to get a update as I had not heard from them in 3 months.
They informed me that the Clydesdale bank cannot find any details of my account even existing after I have given them the account number and sort code and the branch address.
Do I just accept this or can I pursue. I tried 5 years ago to claim but the bank fobbed me off with the answer that they were waiting for a high court ruling and then when I queried the result they had LOST the paperwork and I would need to make a new claim, but I had given them the original paperwork in the original claim. Do I let them win?

Thanks in advance

David

Comments

  • dunstonh
    dunstonh Posts: 121,370 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Do I just accept this or can I pursue.

    If you dont believe the bank, then spend £10 and do a data subject access request.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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