selfridges faulty shoes? exchange?

staceydee

hi

i purchased a pair of school shoes for my daughter in august and the stitching is coming away where they are stitched to the main part of the shoe.

i have the box but only half of my reciept?

selfridges are stating they need the bottom half of my reciept with theyre barcode on to issue a exchange?

also when i purchased the item they were ex display so i was given a discount am i still entitled to a exchange as the shoes have developed this fault with the stitching after i purchased them or i would not have purchased them

please can you advise

thanks

stacey

bris

The discount is irrelevant to the SOGA so has no bearing.


Does the receipt show the product, price etc with just the barcode missing? If so then it should be taken as proof of purchase as it would be no different to having a bank statement as proof.


They may be suspicious if a receipt has mysteriously lost the only part of it that identifies the actual product and may be thinking you doctored it.

LilElvis

bris wrote: »

The discount is irrelevant to the SOGA so has no bearing.


Does the receipt show the product, price etc with just the barcode missing? If so then it should be taken as proof of purchase as it would be no different to having a bank statement as proof.


They may be suspicious if a receipt has mysteriously lost the only part of it that identifies the actual product and may be thinking you doctored it.

Some shops also have the transaction date at the bottom of the receipt, so they might want it to prove how long it has been since the date of purchase. If this is the case then a bank/credit card statement would work in conjunction with the partial receipt.

hollydays

What info is actually on the bit you have?

peachyprice

How do you lose half a receipt?

staceydee

the part on the reciept states the product and the amount but not the date however the payment is by debit card

LilElvis

staceydee wrote: »

the part on the reciept states the product and the amount but not the date however the payment is by debit card

take your bank statement into the store as proof of the date of purchase.

peachyprice

LilElvis wrote: »

take your bank statement into the store as proof of the date of purchase.

Yes, from the portion of the receipt to do have and the date on your bank statement they should easily be able to find your transaction on their system.

McKneff

How come you only have half a receipt ?

peachyprice

McKneff wrote: »

How come you only have half a receipt ?

Yes, I asked that too, OP didn't reply. Seems strange that it's the bit with the date and barcode on that has somehow fallen off.

staceydee

because my daughter had ripped it as we were keeping the shoes no need to keep the recipet and now developed this fault?