Halifax account switch problem - Been asked to come to branch, what should I expect?

Jagga

I recently switched to the Halifax account and had subscribed to text notification. initially I had a couple of texts stating that the switch was going ahead.

The next day I had another text saying that the switch couldn't go ahead and was advised to ring their Switch Team. I phoned them and was told that my first account was going ahead with the switch but they had a problem with my Satander account

The worrying thing is that I only applied to switch one account and don't have a Satander account.

blon

Jagga wrote: »

I recently switched to the Halifax account and had subscribed to text notification. initially I had a couple of texts stating that the switch was going ahead.

The next day I had another text saying that the switch couldn't go ahead and was advised to ring their Switch Team. I phoned them and was told that my first account was going ahead with the switch but they had a problem with my Satander account

The worrying thing is that I only applied to switch one account and don't have a Satander account.

The Santander account may have been mine .

Anyway, I was able to resolve the issue by calling the switch team directly on Monday and a lady asked me two questions, "is your application genuine?" and "do you have any credit card, what's you credit limit on it?" and that was it. So this was not about the switch itself, but the application in general, however since they put a block on my application, the switch could not progress.

As to the reason for the plug, I am not sure if a flag went up to warrant a human second check besides the otherwise automated process, or whether I was just a random sample.