Direct Debit Guarantee.

carlos1973

A quick update.
The case has been passed to the Ombudsman who has found in my favour.
They have said that I should be awarded £30 compensation, £100 towards a sure signal box, and £78.98 for the two months that the Direct Debit was incorrectly processed.

Unfortunately Vodafone are claiming that they have not heard from the Ombudsman and they have even tried to pass me onto a DCA. I was able to have the account passed back though.

The Ombudsman decided the case on the 23rd January, I confirmed on the 26th and I was told that Vodafone had 28 days to implement the actions. The Ombudsman contacted me again on the 17th February and told me that Vodafone had until the 18th March, this is nearly twice the amount of time that I was told.

I have no faith in Vodafone completing the actions in time, they are once again proving impossible to communicate with and have cancelled my insurance.

The Ombudsman are not answering my emails and I now wonder how to proceed through the courts in order to cancel my contract with Vodafone.

Vodafone

Hi carlos1973,

If you'd like me to chase things up, email me via the contact details provided on post ten above.

Kind regards,

Lee

Social Media Comms

Vodafone UK

carlos1973

2 responses. #9774546 & #9774552

Vodafone

Hi carlos1973,

I've got your emails and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Aquamania

carlos1973 wrote: »

A quick update.
The case has been passed to the Ombudsman who has found in my favour.
They have said that I should be awarded £30 compensation, £100 towards a sure signal box, and £78.98 for the two months that the Direct Debit was incorrectly processed.

Unfortunately Vodafone are claiming that they have not heard from the Ombudsman and they have even tried to pass me onto a DCA. I was able to have the account passed back though.

The Ombudsman decided the case on the 23rd January, I confirmed on the 26th and I was told that Vodafone had 28 days to implement the actions. The Ombudsman contacted me again on the 17th February and told me that Vodafone had until the 18th March, this is nearly twice the amount of time that I was told.

I have no faith in Vodafone completing the actions in time, they are once again proving impossible to communicate with and have cancelled my insurance.

The Ombudsman are not answering my emails and I now wonder how to proceed through the courts in order to cancel my contract with Vodafone.

Stop emailing, and phone your case handler at the ombudsman - you should have a direct number, but if not, go through the general number.

If you have accepted the ombudsman's proposed resolution as full and final settlement to your complaint, on what basis are you trying to now cancel the contract?

Whatever the reason, you don't need court involvement to cancel a contract. Write to the other party starting your desire to end the contract, and refer to the term of the contract that allows you to do so.

Of course, you also need to stop using the services supplied under that contract from the date you wish to cancel from..

I would suggest you send this letter recorded delivery, as I fear you may well need to rely on it later as evidence when the supplier fails to cancel the contract and puts you in court for money they claim is owed under that contract.

carlos1973

During the initial part of this fiasco a Senior Vodafone Manager laughed at me and said that my contract would only be cancelled if I paid the remaining term (13 months) and that was by phone.
The Ombudsman has told me that they are a purely evidentary based service and I would have no proof as to the content of a phonecall.
Vodafone doesn't have a get out clause in the contract that covers lying, dishonest and abusive staff. The Ombudsman said due to this he could not recommend a cancellation of contract.
Due to continued problems, namely the cancellation of insurance and Vodafones refusal to communicate, I no longer want anything to do with them.
I'll try phoning the Ombudsman on monday, but I have as much faith I them as I do in Vodafone.

Aquamania

carlos1973 wrote: »

...Vodafone doesn't have a get out clause in the contract that covers lying, dishonest and abusive staff. The Ombudsman said due to this he could not recommend a cancellation of contract.
Due to continued problems, namely the cancellation of insurance and Vodafones refusal to communicate, I no longer want anything to do with them....

Tough, you agreed to a contract,

There will be terms in the contact that allow you to cancel ... but be prepared to pay.