Evans Halshaw Body Shop Leeds

atrixblue.-MFR-.

visidigi wrote: »

Errrm not so sure. Have you got terms to back that up?

Insurer offers the ability to choose your location of repair. Insurer sees price and accepts repair.

If the op has to pay eh then claim it back from the insurer then maybe you're right. If the insurer is settling direct I beleive they take on the liability.

An approved repairers list just means the insurers have screwed a cheap deal out of the vendor

The insurers obligation to the garage in this case would be to pay them for the work, ensure the work is upto standard with signing it off, and gathering relative paperwork and warranty.




Any problems with customer service issues like time scales lack of communication is purely between the customer and body shop there is no contract there for the insurers to deal with those sort of issues on behalf of the customer.

visidigi

atrixblue.-MFR-. wrote: »

The insurers obligation to the garage in this case would be to pay them for the work, ensure the work is upto standard with signing it off, and gathering relative paperwork and warranty.

Any problems with customer service issues like time scales lack of communication is purely between the customer and body shop there is no contract there for the insurers to deal with those sort of issues on behalf of the customer.

The work isn't up to standard, it hasn't been done in the time quoted. As payors they are responsible for delivering the car back to the insured in the condition as agreed in the policy for which the insurance company is paid.

And to your point of contracts, glad you brought that up, there is no contract between the garage and the insured, just between the garage and the insurance company.

Therefore its still the insurers responsibility.

atrixblue.-MFR-.

visidigi wrote: »

The work isn't up to standard, it hasn't been done in the time quoted. As payors they are responsible for delivering the car back to the insured in the condition as agreed in the policy for which the insurance company is paid.

And to your point of contracts, glad you brought that up, there is no contract between the garage and the insured, just between the garage and the insurance company.

Therefore its still the insurers responsibility.

The garage is contracted to repair the damage, that work is done.


They are now awaiting another dealership engineer to activate the electrical system, probably one guy one van one PC that has the leafs specialized software its not a case of plugging in odb scanner and pressing a button to shut it off and turn it back on. this is not the fault of EH.


They cant authorize anything until the vehicle is onsite and the excess payment given to them so the OP's decision to wait a few weeks till he went on holiday must be taken account for the delay because they never had the vehicle onsite and no excess payment until the car was there so couldn't book in advance anything. EH then asked the other dealership to come over and shut the car down, theres a waiting list, and the vehicle was put in the cue, they did, then the contract work I.E bodywork, and are now back on the waiting list for the engineer from the other dealership to boot the leaf back up.


It is also important to note most policies will exclude the insurers from being the main agent for overseeing repairs for a claimant that chooses their own repairer placing Liability with the policy holder!. the financial ombudsman also will take into account whether the repair was done through approved repairers or chosen repairers and consider several aspects that goes against the policy holder and complaint http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-insurance-repairs-to-vehicles.htm#1