is it worth to complain for mislead advise???

mo0

Went to halifax on 1 oct to deposit some money. Was asked if i got current account elsewhere. I replied yes. Then she said I'm Eligible for the £100 switch bonus. Which i informed her i already had the bonus when i first switched. But she still insisted i could have it. As i didnt have my debit card with me. She gave me a phone number and her colleague name. When i got home. I looked at my halifax debit card which the start date is june 2012. I rang the number and spoke to him. I told him i alreedy had my bonus back in june 2012.then he put me on hold and spoker to his manager. Which he said 'i spoke to my manager. as it is more than 12 months u can have it again'. Then i gave him the 16 digit debit card and switched my account. As u.can guess. I now received aletter stating as i had my bonus after jan 2012. Im not eligible for it. Im not upset as i still have other current account to switch in future should any other offer come up. Im disappointed i have been mislead.

Archi_Bald

Consider it a lesson learnt: bank employees cannot override the published T&Cs.

If you have a lot of energy, you could formally complain. They will have a recording of the phone call so it should be easy enough to prove they gave you misleading information.

PeacefulWaters

Cashier made a mistake.

Complain, by all means, but think about what you achieve.

NotRichAtAll

complain, you know you want too or you would not have wrote your post in the first place.

pmduk

As two separate members of staff gave you the same incorrect advice I'd certainly complain, if only to bring home the need to train staff properly. Don't expect more than a token apology though.

InsideInsurance

Put in a complaint and include the date/ time of the call and ideally the number you called from and to as this increases their ability to try and trace any call recording they may have.