Fake Marc Jacobs goods from China

lmw81

I've done a really stupid thing. I ordered a Marc Jacobs purse for my friend for her birthday from a website (marcbymarcsale.co.uk) that i believed was UK based & looked very authentic. I paid around £80 for the item on my Barclaycard, I bought the purse around the 20th Sept, I never received any confirmation of order, dispatch, nothing. Immediately after i purchased the purse I received a call from Barclaycard asking if the purchase was made by myself, it was then I was told it was a chinese electronics company trying to take the money. this set alarm bells ringing, I told them that wasn't what I believed I was buying and after 14 days I was told to ring back so they could put the payment into dispute, I have now received the refund.Today the said purse has arrived and as i suspected it's fake. A very poor one at that. Inside the parcel there is no delivery note, nothing. The website hasn't any contact phone numbers, only an email address, which if googled also brings up other counterfeit websites such as Police sunglasses.

Barclays did tell me that if the item arrived I was to call them & tell them but with it being a counterfeit item I'm unsure what to do & where I stand with this matter?

Any help much appreciated.

grumbler

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nidO

Being paranoid, you should probably ask Barclaycard to cancel your card and issue you with a new one.
Not solely because you've handed your card details to some unknown Chinese outfit but also because you did so over a totally unsecured connection - That shop's payment page is a very poor facsimile of a "proper" card payment page and uses no security at all, it probably just emailed your card details including CVV completely in the clear to whatever outfit tried to charge your card, so at this point anyone could have your full card details.

About the item arriving, if Barclays' request to call them if it arrived was on the assumption that it arriving meant the order was legit and the money should no longer be disputed, I either wouldn't tell them or tell them that what's arrived is very obviously not what you ordered, and so the payment should remain disputed.

poggles

lmw81 wrote: »

I've done a really stupid thing. I ordered a Marc Jacobs purse for my friend for her birthday from a website (marcbymarcsale.co.uk) that i believed was UK based & looked very authentic. I paid around £80 for the item on my Barclaycard, I bought the purse around the 20th Sept, I never received any confirmation of order, dispatch, nothing. Immediately after i purchased the purse I received a call from Barclaycard asking if the purchase was made by myself, it was then I was told it was a chinese electronics company trying to take the money. this set alarm bells ringing, I told them that wasn't what I believed I was buying and after 14 days I was told to ring back so they could put the payment into dispute, I have now received the refund.Today the said purse has arrived and as i suspected it's fake. A very poor one at that. Inside the parcel there is no delivery note, nothing. The website hasn't any contact phone numbers, only an email address, which if googled also brings up other counterfeit websites such as Police sunglasses.

Barclays did tell me that if the item arrived I was to call them & tell them but with it being a counterfeit item I'm unsure what to do & where I stand with this matter?

Any help much appreciated.

Why don't you contact Barclaycard and tell them as they asked you to do? :huh:

Ccarter

"I have now received the refund"

Who from? Barclaycard's fraud team?

boo_star

The only thing about that site that looks genuine is the banner in the middle, they probably pinched it from the official site. The rest of it screams "template site."

Just as a tip, if the Contact Us page is a webform and there is no physical address, run away, quickly.

I'd also avoid any site that says they send by EMS (although this site doesn't show it.)

lmw81

Thanks for all the replies.

I'm going to call Barclays & request a new card & also will be very weary next time I look to buy offline & the website I'm using!

lmw81

Ccarter wrote: »

"I have now received the refund"

Who from? Barclaycard's fraud team?

Yes, from Barclays, they've credited it as it's in dispute

esuhl

lmw81 wrote: »

Barclays did tell me that if the item arrived I was to call them & tell them but with it being a counterfeit item I'm unsure what to do & where I stand with this matter?

As I see it, the item you ordered hasn't arrived.

You ordered a genuine item and someone (who knows who as you don't have any delivery note or paperwork) has sent you a counterfeit item. Essentially you are still awaiting receipt of your goods.

Anyway, it's worth checking the domain's whois record in future. The IP addresses used by the site are based in Hong Kong, and the UK address shown appears to be fake.
http://whois.domaintools.com/marcbymarcsale.co.uk