MSE News: 'I got £23k back under Section 75 after paying just £200 on credit card'

jacgal

Really pleased to hear that you went to the Financial Ombudsman and got your money back! I think most Credit Card Providers try to fob people off due to the fact that legislation is difficult to understand in relation to Section 75 law. According to a 'Which' report (BBC news 25th October 2014) it seems that most of the staff who work on such claims, quite worryingly don't understand it either!!!
I'm helping someone with a claim where the Supplier, debtor, Creditor links are broken and even though I've trawled the interent I have still been unable to find anything concrete in relation to this. I'm now approaching the Financial Ombudsman as a result and only hope that the matter will be handled in a favourable way.
I'm looking for a link between a Company called Leisure Marketing who supplied a dodgey holiday membership and Travel Group Administrator who appear to have taken the payment, so if anyone can help I'd be ever so grateful :beer:

derps

jacgal wrote: »

According to a 'Which' report (BBC news 25th October 2014) it seems that most of the staff who work on such claims, quite worryingly don't understand it either!!!

I couldn't find anything about this, do you have any more information? This sounds pretty interested if you would be able to share more, please

Crabman

jacgal wrote: »

I'm helping someone with a claim where the Supplier, debtor, Creditor links are broken and even though I've trawled the interent I have still been unable to find anything concrete in relation to this. I'm now approaching the Financial Ombudsman as a result and only hope that the matter will be handled in a favourable way.

Good luck. They're not the sharpest knives in the drawer and you'll need to research your case thoroughly. They'll occasionally blindly accept whatever the financial firm says so do ask them for copies of anything the financial firm has sent them as they won't normally provide this to you unless you ask.

You can search the following site for section 75 decisions (you may be able to add terms to search for debtor-creditor-supplier cases) which may help your research:

http://www.ombudsman-decisions.org.uk/

jacgal

derps wrote: »

I couldn't find anything about this, do you have any more information? This sounds pretty interested if you would be able to share more, please

I'm not permitted to post a link to this apparently but just google:

section 75 info 25th october 2014 bbc news
then go to the link which begins with "Card firms fail on rights advice BBC news -UK"

grumbler

http://www.bbc.co.uk/news/uk-29766834

BBC wrote:

They (Which) asked for advice on behalf of a relative who had bought a £600 sofa, with a £60 deposit paid by credit card and the remainder by cheque.

I think it's stupid to expect that a CC company will *advise* to claim against them (the CC company) instead of the retailer. Why on earth are they supposed to *advise* about this?!

Any person with a bit of common sense can expect this from a CAB, a lawyer, a journalist ('Which', BBC), any independent adviser - but not from the CC company.

jacgal

No wonder your name is Grumbler, Grumbler! With reference to your comment "Any person with a bit of common sense....blah, blah, blah." I'd just like to state that any person with a bit of common sense would agree that people have a right to know what protection their Cards offer, and as such Credit Card providers should be open and clear with this. Instead there are a number of providers who try and wriggle out of their responsibility because they're too busy lining their own back pockets! Now, get back in your grumble box and don't forget to close the lid tightly. xx Mwah!

tintin75

robin58 wrote: »

I think the bigger question here is, why are they paying out £23000 for a kitchen.

Was it gold plated!!

Well said. I have a decent kitchen with top of range units, oven and electric cook hobs, all just under 5k, get qualified plumber, sparky and gas men in to do important bits, I do the fitting rest of work, laid new floor and my kitchen isn't small. If I can do it, anyone can do it. Assuming you're fortunate enough to be a dad hand at DIY...it is massive money saver, believe me.

23k on a kitchen is not worth it. Unless you have an enormous Aga oven in middle (and gold plated handles on cupboards). It's a place where you keep, cook and eat food. It makes no difference whether you have a workstation costing 1k or 10k.

If I had 23k I'd spend it on an extension - it adds value to house. A kitchen won't. It has massive deprecation value once fitted and resultant wear and tear...not to mention design trends go out of fashion as well.

Deadbeat

grumbler wrote: »

I feel sorry for Tesco Personal Finance...

Maybe if they didn't have the reputation that they do... I was speaking to a recruitment agent earlier this week, who admitted that she's having difficulties finding job candidates who want to apply to them. Apparently as soon as she mentions Tesco to a candidate the answer is 'no thanks'.

Now I wonder why that would be...?

colink38

How can I check the 'Supplier, debtor, Creditor links' during a transaction? Is there a statutary requirement that says the relevant receipts show such information in a form which I can understand at time of making payments?

sinizterguy

tintin75 wrote: »

Well said. I have a decent kitchen with top of range units, oven and electric cook hobs, all just under 5k, get qualified plumber, sparky and gas men in to do important bits, I do the fitting rest of work, laid new floor and my kitchen isn't small. If I can do it, anyone can do it. Assuming you're fortunate enough to be a dad hand at DIY...it is massive money saver, believe me.

23k on a kitchen is not worth it. Unless you have an enormous Aga oven in middle (and gold plated handles on cupboards). It's a place where you keep, cook and eat food. It makes no difference whether you have a workstation costing 1k or 10k.

If I had 23k I'd spend it on an extension - it adds value to house. A kitchen won't. It has massive deprecation value once fitted and resultant wear and tear...not to mention design trends go out of fashion as well.

Great generalisation.

Your standards vary from others' ... Kitchen sizes and required number of units vary. Fixtures and fittings in there vary.