Family Railcard Discount

apoole12

Hi
Hve tried to purchase a Family Railcard on line today using the DAILYM15 code kindly given on these boards. However, it keeps saying Incorrect Promotion Code given. Is this code just for people to renew their card who have already received a free one or is anyone supposed to be able to use it?
Thanks

elisebutt65

I got this as part of the original promotion & it's valid from 23/07 -31/08.

I tried it today & got same message

hjd

elisebutt65 wrote: »

I got this as part of the original promotion & it's valid from 23/07 -31/08.

I tried it today & got same message

Me too......

hjd

Have just rung them - 0870 942 3648 - a human being answers and no recorded menus!
They have had a lot of queries on this and are looking into it. They took my details and will ring back when it is sorted, hopefully later today.

JSF

I have found [EMAIL="help@railcards-online.co.uk"]help@railcards-online.co.uk[/EMAIL] so I have mailed them and am waiting a reply. 0870 number charges could wipe out any savings/discount

I had to call the number so I wanted to renew and get a card for next week. Not happy with the response as first was they didnt know anything about it. Then I could renew at a station. I then said I would be in Wales and not all stations are manned. I did not want to get on a train and end up having to pay full fare for this. I was told to expect a callback but could not give me a day or time.

Good luck on this, I guess I should have expected the old excuses, but come on I got my letter 20th April thats a hell of a delay :rolleyes:

***cupcake***_2

ALl working now - see thread http://forums.moneysavingexpert.com/showthread.html?p=5755266#post5755266

HTH!

apoole12

Hi
Thanks so much.
Have just returned home and have purchased mine online now - no problem.
Thanks a lot everyone.