UKPC - Appeal not acknowledged

moebius

Thanks again guys.

I want to copy UKPC in my email but I can't find their email address anywhere. I did a Google search and found nothing but their contact form and their letters don't have anything. Does anyone have that at all?

ampersand

moebius - we advise particular routes for a reason.

so, ccp from that #6 here:
'State that if your complaint is not resolved properly your intention would be to involve your MP and refer the issue to the Parliamentary and Health Service Ombudsman:

http://forums.moneysavingexpert.com/...=#post65678397

email - ccrt@dvla.gsi.gov.uk

Customer Complaint Resolution Team
D16W
DVLA
Swansea
SA6 7JL
#
BPA:
steve.c@britishparking.co.uk
Steve Clark
Head of Operational Services
British Parking Association
Stuart House
41-43 Perrymount Road
Haywards Heath
West Sussex
RH16 3BN'
#
These are from a while ago[2008], but haven't heard of any updates:
info@ukparkingcontrol.com
sales@ukparkingcontrol.com
and[hahaha]appeals@ukparkingcontrol.com[which few believe they read]

Send your copy complaints to all 3 of their noxious arms.
Enjoy this with your nightcap:
http://www.tracykiss.com/product-reviews/my-ukpc-parking-charge/

moebius

Thanks again ampersand for all your help.

I have written an email to Steve Clark at the BPC, the DVLA and copied in all UKPC email addresses. I also mentioned that UKPC make it particularly difficult to contact them via email and that this is indecorous at best.

EnigmaPart1

I really dont get the issue with UKPC , they are one of easiest parking companies to deal with!

They just cancel tickets on the phone just like that if something hasn't been dealt with.

The_Deep

Hang on, do I understand correctly, you sent it signed for, they signed for it, but have not acted upon it. If it has timed out surely that is it, game over.

Or am I missing something?

moebius

Can you clarify what you mean by timed out? The appeals process on the back of the NTK letter states:

"...please write to us within 28 days (beginning with the day after this Notice is given).."

The date on the letter is 22/09/2014. I wrote my letter, sent it recorded which they received on 01/10/2014. All within the 28 days, right?

My concern is with the fact that they signed for my appeal letter but a week later, I received a Final Reminder letter with no acknowledgement of my appeal letter. I'm not sure if the Final Reminder was sent in error or not.

EnigmaPart1

Ok lets clarify things here

Was it a UKPC ticket on the windscreen or one at a mcdonalds?

Dealt with by different companies

moebius

It was a UKPC ticket on the windscreen. Not at a McDonalds.

Coupon-mad

I expect the final reminder was automatically sent and crossed in the post before they dealt with the letter. No idea why you threw a Recorded Delivery charge at this scam when I think appeals can be done online and then you know they have it, and it costs you nowt. We never ever tell people to send a Recorded Delivery letter to a PPC because they can take their time signing for it, leave it at the PO for a fortnight, etc. And because this scum industry simply isn't worth a stamp.

moebius

Thanks CM. I realise that now. At the time, I wasn't aware they could do that. I guess I got lucky with them signing it.

I hope the letters were crossed in the post but I have received a reply from the BPA asking for my documents. I'll continue to follow up on that, just in case.