Fraudulent Activity (Vodafone Account)

GhostWarrior

I received a couple of text messages from Vodafone earlier today; the first told me that my address had been changed, the second - 2 minutes later - told me that my order had been received. As I hadn't changed address or placed an order, I called Vodafone and logged into my online account. My details had indeed been changed but the woman on the phone assured me that there would be no problem, that I shouldn't worry about it, there was nothing else I needed to do and that it "happens all the time" which was quite worrying lol... what I'm wondering is whether I should report the incident to Action Fraud (or similar) or take the advisor's advice, ignore it, and allow Vodafone to deal with it themselves?

Vodafone

Hi GhostWarrior,

Thanks for making me aware of this.

So I can make sure that things are dealt with, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

GhostWarrior

Hi Lee

Just sent the email, I assume the reference number is the number in the subject - #8244938. Thanks for the option to contact you directly and any help you can give me.

Vodafone

Hi GhostWarrior,

I've got your email and I'll get back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK