btinternet.com-NO EMAIL ACCESS ALL DAY

ampersand

Have had this for bt email all day, when I couldn't sign in:

Help with your Email

There seems to be a problem with your account.

There would appear to be a problem with your email account. Please can you contact us on 0800 111 4567 to discuss further.
#
There follows an automated msg about 'problems'.
Anyone else afflicted?

bod1467

Just tried logging in via the BT website - worked fine (once I'd remembered my details - I rarely use it).

https://signin1.bt.com/login/emailloginform

ampersand

Oh bonjour bod - on phone to them again now.

USELESS USELESS USELESS USELESS USELESS.

Finally a real person spoke - 24 mins' wait. English extremely ltd. I am rabid old leftie[if to right of Attilla The Hun, as late blvd would fondly say] with LTCL, teacher/performer, acute hearing and long, long tolerance, but still no go.

Anyway, 'your a/c has been restricted'.
Me:
WHY? Restore it.

I have to speak again into the robot bit and say 'premium email', which is supposed to advance things.

On verra.

Excuse my rant mode, please.
#
Chucking it for today. Phone's run out of charge

agrinnall

It's hardly unusual for BT email to give up the ghost, my sister regularly complains about it, and when she does I have a quick google which usually finds plenty of other complaints and often an admission from BT that there is a problem. The only question really is why anybody would stick with them (or indeed, with any ISP-provided email)?

ampersand

Old sentiment only in my case, I fear, agrinall

S0litaire

Ongoing problem with Email estimated fix 20:00 tonight

https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

More details
Estimated time to resolve: 20:00
We apologise to customers who were unable to log in to their BT email account today. A small number of our customers were blocked from using their accounts due to an error. We should have completed the process of unblocking all the affected accounts by this evening.

This incident was not connected to our move to BT Mail from BT Yahoo

ampersand

Aaaaahhhh!

Thankyou S0litaire.

bod1467

This incident was not connected to our move to BT Mail from BT Yahoo

Aye right. And I've just seen some winged porcine beings flying past my window.

Uxb

Well my ISP Plusnet's email has worked pretty well flawlessly 24/7 since I joined them in 2008....and no 'login problems'
Which is more than can be said for the various free ones with which I also have email addresses.