Help bt quarterly Bill?/Big BT vent..sccccreeam

Browntoa

you might find that BT's top brass are a bit busy sorting out the problems in the flooded area's at the moment ??

just a thought

BritBrat

With BT, you must have a dd set up to have monthly billing. If you have a dd with monthly bills and cancel the dd you will be put back on quarterly bills.

Thats not true I had monthly billing for years and no direct debit set up.

hollydays

Update-aargh.

After me being assured the last time several months ago that this was sorted out-she has just found out they have been debiting £25 a month out of her bank account to a business line (she hasnt got a business line ) with a different account number.45 mins holding on then she had to go as she has a sick baby to take to the doctors.

Heinz

hollydays wrote: »

Update-aargh.

After me being assured the last time several months ago that this was sorted out-she has just found out they have been debiting £25 a month out of her bank account to a business line (she hasnt got a business line ) with a different account number.45 mins holding on then she had to go as she has a sick baby to take to the doctors.

DD Guarantee - immediate reversal of each of those DDs.

hollydays

I spoke to her bank-lloyds- and outlined the situation without giving her name-they just said she needed to ring the bank and cancell the dd,then get written proof from bt that she signed an agreement.Her private phone line of £77.00 remains unpaid.Is this wrong then-can it be simpler..please..Obviusly they have added an additional wrong account number.
They knew before there was confusion over her number or address PREVIOUSLY being linked to a business line so its not new news..