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offer received but...

daughter received offer for first summary cause, do i phone and ask them to pay up for other claims about to go in or just accept payment and serve the next summary cause.
What worrying me is accept this payment and they say that was a final offer allowing no more claims on this account
or better to phone the customer services and remind them 2 more claims on way and tho accepting this payment it is only a part payment and will not stop me sending further claims.
Or just shut up ,accept ,and send next summary cause
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