Please for the love of....

CarlBullock

Okay so bear with me I've just had enough with Natwest.

on or around the 1st of October my online banking was disabled due to suspected fraudulent activity on my account after numerous calls and finally visiting my branch I made a complaint because nobody could tell me what was happening and why there were no notes on the account nothing! I was annoyed by this and of course because my card was not stopped if they suspected someone was accessing my account why would they not stop my card?

and now roughly two weeks on my online banking again has been disabled and also this time (ironically) they have also cancelled my card I am completely at my wits end yet again nobody could tell me what on earth was going on even the lady at the branch told me to ring customer service who told me that I needed to go into branch as they wanted me to show ID and prove who I was etc.

I now have another card on order and also once this arrives I will have to re-register for online banking.

what I want now is to make a complaint regarding the absolutely useless customer service I have received from Natwest. I also wish to ask for compensation for emotional distress and time wasted phoning these pratts, do you think this is a waste of my time? I suppose this is more of a rant than anything but I want more than some apology uttered over the phone by someone who obviously couldn't give two hoots :mad:

colsten

If your plant selling transactions go through your current account, this might explain why your account gets locked.

You can claim compensation if you have suffered a financial loss. You can't claim compensation if you get investigated for money laundering, and they wouldn't tell you anyway if they investigated you for this.

Fruit_and_Nut_Case

colsten wrote: »

...plant selling transactions...

Eh? I must have missed that.

colsten

It's in an earlier thread by the OP https://forums.moneysavingexpert.com/discussion/5005675 :cool:

CarlBullock

No I haven't begun selling, it's someone trying to fraudulently access my account apparently not that I am being investigated... that's a rather odd conclusion to jump to though 0_o

colsten

I didn't jump to any conclusion, I was just trying to find an explanation for you, and was going by one of your previous posts.

CarlBullock wrote: »

..... I occasionally sell on eBay or facebook (nominal amounts at the moment)....I grow lots of plants which I regularly trade (like for like) and sometimes sell currently at not much above what the P&P is to other hobbyists....etc etc etc.