Lowcostholidays want more money form my flight.

pgregg

Last monday evening I booked a holiday with lowcostholidays.com at £1900. I paid the deposit of over £500 but the booking confirmation did not have flight confirmations. On searching the internet for why this is, I found that they only book the flights when the full payment has been made. Therefore on tuesday, I paid the remainder (so fully paid) expecting the flight details to be added to my "Manage my booking" page.

Today I called them to ask why the flight information wasn't confirmed. They kept me on hold for a few minutes then came back saying the flights had gone up and they want another £250 off me.

Surely this isn't fair practice? I paid for a holiday and booking in good faith expecting the price I was quoted. Now I read that cancelling will lose the whole deposit.

Where do I stand?

Thanks.

littlereddevil

Cancelling can't cost you anything if no booking is made

Voyager2002

littlereddevil wrote: »

Cancelling can't cost you anything if no booking is made

Sadly, a hotel booking was probably made.

bargainbetty

Ask them about different flights - you might be able to get something closer to the original price.

pgregg

Thanks everyone for the replies. I downloaded the Terms and Conditions and started reading.

Found a clause that said if they increased price was >10% of the total price then I had a right to cancel and receive a full refund (less admin charges).

Armed with this, I called back and spoke to a friendly, and rather apologetic, chap who explained there was a "glitch" in their system that stopped my flights being booked when I paid in full. He was offering two choices; to help rebook a different holiday and I'm presuming the second was a refund but they sort of skirted around saying that directly.

I pointed out the 10% clause in the T&C and said that I thought the best option was to get a refund and I would rebook a fresh holiday.

He agreed to a "full refund" - no mention of admin charges, so I'm a happy chap now (at least when the refund is processed properly).

Call was recorded for training purposes