Help Again!!!

angela6834

I posted a thread last night as my MIL was having some problems with her PC. I followed the advice in the sticky regarding removing spyware etc and all seemed to be fine......

She is now trying to access Yahoo for her email and is receiving the following message....

The browser you are using refuses to sign in ( cookies rejected )


Could this have anything to do with the software I installed?

Any help appreciated.

Angela

Browntoa

could be the new firewall blocking it ??

angela6834

She has just rang to say she is unable to get onto her internet banking or on line phone bill either. Seems anything high security.

I installed Comodo firewall. I have had a look but am unable to see where I would allow access.

Will it be this and if so how will I allow access to these sites?

Cheers

Angela

Browntoa

did you do the updates to Windows, including the update to internet explorer 7??

if so try clicking on Tools on the top right and turning off the phishing filter , also check on the same section the internet options and then privacy, make sure it is set to medium


worse case get her to turn on the Windows XP firewall and turn OFF comodo by right clicking and exiting or alllowing all traffic

angela6834

I did update the XP with service pack 2 which wasnt on and also ran the updates to windows on the Microsoft site. I didnt update to IE 7 as far as im aware.

angela6834

Right....even more confused now......

She followed the instructions above and turned on the windows firewall on turned off the Comodo but it still wont allow her access.....same message!!!

The only thing she has different on her pc to mine is the Superantispyware. Could it have anything to do with this?

Browntoa

that can be disabled as well by right clicking on the little yellow beetle icon on the bottom right of the screen

angela6834

Im still having problems with this.....any ideas. There are 2 accounts on the one PC. The account I was using whilst updating the anti virus, spyware etc is the account im having problems with.

The other account is running fine and can access mail, banking etc. Other that uninstalling everthing and starting again I'm unsure of what I can do.

angela6834

Bump...sorry but im struggling!!!!

albertross_2

Does this work on the dodgy acct?

http://portableapps.com/apps/internet/firefox_portable

angela6834

I'm at work now but am going over there tonight.....I do have it as a last resort to download.

Will post tonight if nothing works