I need help against TSB.

joe.momma_2

I sent them a SAR (for the list of charges) on behalf of my auntie on the 8th of last month. They had 40 days to reply. I sent them a reminder when they had 10 working days remaining (I know it's not necessary, but I hoped it would help), and they then immediately cashed my £10 cheque, and sent me a letter claiming that they don't have a clue who my auntie is, and that they needed her sort-code (even though I had given them her name and account number on every letter I had ever sent them). I called her, got the sort-code, and posted it along with a very well worded (considering I was angry ) letter, outlining clearly to them that they may not pretend to not know who my auntie was/is, as it is illegal for them to do so.

They had until the 19th to respond. I called them immediately on the 20th, asking where the statements were. They said that unless I had (signed) permission of my auntie to act on her behalf, they were unwilling to talk to me. The problem is, I sent the permission letter seperately. I believe that they did recieve it, otherwise they wouldn't have cashed the cheque, also, they would have asked for it WITH the sort-code.

I recieved a letter on the 21st, sent second class, on the 19th, from my aunties branch, asking for me to give them her written permission. :mad: Now I have to ride my little brothers bike 15 miles to go to her house and have the permission letter signed. The problem is, I'll be missing out on work due to;
(a) their lying, claiming that they have recieved no permission letter; or
(b) their gross neglegence, failing to inform me that it would be required
when they sent a letter earlier (the sort-code letter). If they would have asked for it earlier, this could have all been done by post instead.

I just need an experts advice; Can I claim damages for all this? and/or have they breached the Data Protection Act 1998 by missing the deadline purposely (through lying or gross neglegence)?

I was hoping for them to award me a few quid (maybe about £20) as a 'goodwill' gesture, rather than taking them to court for it, as I can prove that I would have earned that much in the time they have cost me.

joe.momma_2

I sent them a SAR (for the list of charges) on behalf of my auntie on the 8th of last month. They had 40 days to reply. I sent them a reminder when they had 10 working days remaining (I know it's not necessary, but I hoped it would help), and they then immediately cashed my £10 cheque, and sent me a letter claiming that they don't have a clue who my auntie is, and that they needed her sort-code (even though I had given them her name and account number on every letter I had ever sent them). I called her, got the sort-code, and posted it along with a very well worded (considering I was angry ) letter, outlining clearly to them that they may not pretend to not know who my auntie was/is, as it is illegal for them to do so.

They had until the 19th to respond. I called them immediately on the 20th, asking where the statements were. They said that unless I had (signed) permission of my auntie to act on her behalf, they were unwilling to talk to me. The problem is, I sent the permission letter seperately. I believe that they did recieve it, otherwise they wouldn't have cashed the cheque, also, they would have asked for it WITH the sort-code.

I recieved a letter on the 21st, sent second class, on the 19th, from my aunties branch, asking for me to give them her written permission. :mad: Now I have to ride my little brothers bike 15 miles to go to her house and have the permission letter signed. The problem is, I'll be missing out on work due to;
(a) their lying, claiming that they have recieved no permission letter; or
(b) their gross neglegence, failing to inform me that it would be required
when they sent a letter earlier (the sort-code letter). If they would have asked for it earlier, this could have all been done by post instead.

I just need an experts advice; Can I claim damages for all this stress? and/or have they breached the Data Protection Act 1998 by missing the deadline purposely (either through lying or gross neglegence)?

I was hoping for them to award me a few quid (maybe about £35) as a 'goodwill' gesture, rather than taking them to court for it, as I can prove that I would have earned that much in the time they have cost me.

alison999

I believe youd have to take them to court for further damages etc. I dont know if theyve breached anything since I dont know that much about the Data Protection Act etc.. Id wait till you get a offer of settlement (fingers crossed you will) and then use that as a negotiating tool