Sofa cancellation rights

SCSvirgincustomer

Hi all , sorry for replying , I cant see how to post separate from replying

Ordered a recliner chair from SCS in-store and signed a finance arrangement over 4 years last Saturday (14 Nov ) Did not pay a deposit but rather have the deposit and delivery charge paid over course of repayment plan.

Now I wish to cancel the order which is due for delivery in 12 weeks time. As have seen much better chairs for much cheaper elsewhere. I wrongly assumed that there was a "law" allowing a cooling off period of 7 days, this it appears is not the case - at least for ordering in-store.

It is now the 18 Nov , if I cancel my finance arrangement as I can do this I think ( as that does allow for canceling ). How can I withdraw from the contract for the furniture? As merely canceling the finance arrangement does not withdraw me from the furniture contract.

Thanks for any aid provided.

JReacher1

SCSvirgincustomer wrote: »

Hi all , sorry for replying , I cant see how to post separate from replying

Ordered a recliner chair from SCS in-store and signed a finance arrangement over 4 years last Saturday (14 Nov ) Did not pay a deposit but rather have the deposit and delivery charge paid over course of repayment plan.

Now I wish to cancel the order which is due for delivery in 12 weeks time. As have seen much better chairs for much cheaper elsewhere. I wrongly assumed that there was a "law" allowing a cooling off period of 7 days, this it appears is not the case - at least for ordering in-store.

It is now the 18 Nov , if I cancel my finance arrangement as I can do this I think ( as that does allow for canceling ). How can I withdraw from the contract for the furniture? As merely canceling the finance arrangement does not withdraw me from the furniture contract.

Thanks for any aid provided.

Contact SCS and ask them if they are prepared to cancel it. If you cancel the finance agreement all that will mean is you owe a debt to SCS. I would suggest you don't do that!

unholyangel

SCSvirgincustomer wrote: »

Hi all , sorry for replying , I cant see how to post separate from replying

Ordered a recliner chair from SCS in-store and signed a finance arrangement over 4 years last Saturday (14 Nov ) Did not pay a deposit but rather have the deposit and delivery charge paid over course of repayment plan.

Now I wish to cancel the order which is due for delivery in 12 weeks time. As have seen much better chairs for much cheaper elsewhere. I wrongly assumed that there was a "law" allowing a cooling off period of 7 days, this it appears is not the case - at least for ordering in-store.

It is now the 18 Nov , if I cancel my finance arrangement as I can do this I think ( as that does allow for canceling ). How can I withdraw from the contract for the furniture? As merely canceling the finance arrangement does not withdraw me from the furniture contract.

Thanks for any aid provided.

As above its going to come down to whether SCS agree you can cancel without penalty or not.

Of course from what I remember about SCS, they're going to tell you that you can't cancel under any circumstances (which is wrong).

cono1717

It's more than likely the furniture will be released to the supplier so you may have to pay a fee to cancel it, withdrawing from the finance would mean that SCS are well within their rights to come after you for the cost of the goods - though it is very rare they do that.

Nessun_Dorma

anna42hmr wrote: »

Hello all

can you confirm if i have the correct understanding of SCS's sofa cancellation rights for ordering online

http://www.scs.co.uk/cancellation-and-returns/lib_cs_returns.html

essentially I am in the process of buying a ground floor flat (no chain etc), the completion should be done within the next 5-6 weeks, now the problem comes as i am a first time buyer all furniture (bar beds as taking the one from my parents house) need to be bought new. I have seen a few sofa's i like and would fit the shape and size of the room, but we would be reluctant to wait till we have the keys to order them as would mean 6 weeks or so without any seating etc.

clearly we cannot order in store, as are obligated to buy, but looking at SCS website it looks like if you order on line you can cancel and change your mind any time up to 14 days after delivery. Am i reading this right, as that way I could order online and in the unlikely ( hopefully) event that the flat sale falls through at the last stage or is delayed then the order can be cancelled before delivery at no cost.

Am i reading the distance selling regs and scs's terms correctly??

Generally speaking, it can take a few weeks, after exchanging contracts, to actual completion, even if there is no chain. You could wait until you have signed the contracts, before ordering.

But, if that is what the term sand conditions say, then that is what they say.

Unless you order something put of the ordinary, you will be covered by whatever the new term is for the distance selling regulations (I am pretty certain someone will be able to correct me on that).

Nessun_Dorma

SuperHan wrote: »

They talk about deducting 25% if used. The fact that you've had it at all might be enough for them to consider it used, so you will lose 25%.

It'd be better to wait until you have the flat. You can look on gumtree or free cycling sites to find a sofa to tide you over, people are often giving them away just to get someone to take it off their hands, so you could sit on this while waiting for the new sofa to be delivered.

Although, if you know the size of the room and doorways now, there's no reason you should be cancelling the sofa when it arrives? Unless of course completion falls through. But if you're willing to lose 25% if worse come to worse, then go for it.

You would have thought that a company the size of SCS, would have some sort of legal adviser, who could have told they can't do that.

Nessun_Dorma

:doh:

I really ought to look at the dates of threads.