Certain buyer is doing my head in!!

mrs_sparrow

Someone from Germany keeps on buying the last stock I have of a certain item. Then they do not pay.

So I block them. Cancel, they get a strike and I relist.

A week later they are back with a new ID, slightly different email to the last one, and do the same again.

This is the 4th time they have done this - always the same items, the minute I see the purchases I know who it is and I know they will not pay - there are another 8 items that they have bought and not paid for. Now I have to wait for the clearance to relist.

It's actually doing my head in now and there is no way of stopping that buyer doing this over and over again. :mad:

donnac2558

Could you not block buyers from Germany, state clearly unable to send to Germany.

I have seen a number of times especially cosmetics in large script, unable to ship to Germany do not bid.

usefulmale

What about putting on BIN with immediate payment required.

mrs_sparrow

Hmmm, I have lots of German customers, just this one is a pita and I do not want to exclude them all as the other people are fine.

I offer flat rate postage which is paying for the first item and then the rest are free so this would mean I would be constantly refunding (and losing 10% off the fee to Paypal).

This woman is a complete pain. I can only think it was because the first time she bought about 20 items and then started making stupid offers on items so I kept on declining them and so she would would it again and - in the end, did not pay for the BIN items - she must have got blocked for that so came back with another email address and user name.

*fume*

Kayalana99

I think in this situation a block on Germany is not going to put you out ~ it's one listing not all of them.

mrs_sparrow

Kayalana99 wrote: »

I think in this situation a block on Germany is not going to put you out ~ it's one listing not all of them.

It isn't - as they started buying other things the second time. But, recently, it is just these things.

However, it is inconvenient as it means people cannot have them sent combined and I sell sets and this item is one part of a set, different sizes are sold in the set so you can get a size that fits you - this will mean it is going to put people off buying the set if they have to pay for them separately - especially overseas buyers who will have to pay 2 sets of postage.

There are 7 specific items she seems to go after (but there have been more) she buys all of them and then does not pay. I did think it might be because she is selling them them too and with my (cheaper) listings gone she can undercut the other sellers on there. I have no idea.

I think the answer is to just list a few at a time so if she buys them all I can relist them and it means there are matching items of the sets still in stock and she is blocked from buying the rest.