PC World refusing to repair laptop

thedr

I bought a refurbished laptop with a year's guarantee from PC World. I had it on a desk and it hasn't moved. From opening and closing the lid the seal at the back has started to work loose. It feels like it's broken because a gap has started to appear every time I open the PC, along the join (between bottom and top half)

It's a Sony PC, looks flimsily built and in line with a company now ditching its PC arm of the business. Awful quality product.

PC World say I have damaged it and it's not covered under guarantee.

What can I do?

Can I claim from the credit card company I bought it with?

It's a year guarantee and it's 10 months in.

wealdroam

thedr wrote: »

Can I claim from the credit card company I bought it with?

Not if it is user inflicted damage, no you can't.

You will need to get an independent report that states that the problem is due to an inherent fault.

An inherent fault is one that was present at the time of sale but not necessarily apparent at then.

If the problem is due to fair wear and tear or user error, then you have no claim.

bod1467

How often do you open/close the lid? IMO (as a reasonable person; consumer legislation is based around what a reasonable person would expect) a laptop should be able to cope comfortably with being opened/closed at least once per day, if opened by holding the top-centre of the screen. (Which is how most laptops are expected to be opened). If the wear has happened and the usage is no more than this then I would not call this user-damage.

But as said above, you may need to get an independent report to confirm this.

thedr

bod1467 wrote: »

How often do you open/close the lid?

I open and close the lid perhaps once or twice a day, for 5 out of 7 days a week. I am always very careful to open it slowly and carefully.

frugal_mike

If the fault is inherent (and as already mentioned it is up to you to prove this because it is more than 6 months since purchase), then you can make a claim against the credit card as long as you paid more than £100 for the laptop. If this is the case then the credit card provider are jointly and severally liable for the contract.

shaun_from_Africa

thedr wrote: »

I open and close the lid perhaps once or twice a day, for 5 out of 7 days a week. I am always very careful to open it slowly and carefully.

From the above statement, it sounds a bit like the laptop is being used for your work. (I realise that I may be totally wrong on this assumption).

If this is the case, you may well find that the guarantee only covers private and not business use, and many sections of the sale of goods act also don't apply to business related purchases.

dotdash79

Search online for the the issue on that laptop, if it's a design fault then other people would have reported it.

HP had a model a few years ago where the heat from the processor melted the hinge and caused the laptop not to be able to close. So it's not uncommon.