Extended warranty

shooby

Hi, I bought an Acer laptop from box.co.uk in May 2013 and paid for an extended 3 year warranty. They said I needed to activate the warranty within 90 days of purchase which alas I seem not to have done.

Now they say that I have forfeited the extended warranty AND the money I paid for it (£49.95). Surely this cannot be right?

Can anyone help me? Has anyone else had this problem?

Thanks.

agrinnall

Warranties can have pretty much whatever terms and conditions they want, so if you failed to abide by them then I think you're at their mercy, and in this case it doesn't sound like they want to be very merciful.

McKneff

I cant see that being right to be honest.


Ring trading standards and see what they say.....

Esqui

Likewise. If the three year warranty was free and dependent on registering, then fair enough. As you paid for it, that should be all you need to do to activate it.

shooby

Thanks to all of you.
I will contact trading standards and see what they say.

zoob

On there website,in the box you tick to select the 3 year warranty option

Extends Warranty to 3 Years
Includes Unlimited Delivery & Collections
Covers Parts & Labour
Must be Registered with Technology Cover within 90 Days
RRP £99 Save £50