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holiday compensation payment

we went on holiday and the hotel and accommodation was not as described we contacted the company on return and now they have offered us some compensation. They say that they will bacs it into my bank account. how long should it take for them to do this please can anyone help

Comments

  • redcard
    redcard Posts: 1,563 Forumite
    Part of the Furniture Combo Breaker
    Why not ask them?
    Hope over Fear. #VoteYes
  • Bri1
    Bri1 Posts: 219 Forumite
    should show immediately once they have actually done it, most all payments do these days
  • I was just wondering if they have to have a specific time scale to do it in thanks
  • I mean from me excepting and it actually reaching my bank
  • lea2012
    lea2012 Posts: 736 Forumite
    Part of the Furniture 500 Posts
    what does the letter say? normally it will give you an outline perhaps 14 days for example as it might need to go via their accounts department. Once the bacs payment has been done it takes 3-5 working days I believe.

    Have you actually accepted the compensation though as some companies won't pay you until you actually agree to the amount and tell them to go ahead.
    Lea :confused:
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