Yankee Candle Jar Popped!

r.m89

Hi guys

Just wanted some advice on this

I was happily sitting at my desk - yankee candle on when
*BANG* my yankee candle jar popped - Glass is broken - wax on my desk and bits of glass!

I have Major ear ache from the noise and tiny bits of glass in my hand which iv got out now.

Who do i complain to?

Many thanks in advance

CupOfChai

First off, take photos before you clear it up, and keep hold of the broken jar for now in case they want to inspect it.

I'd say start by speaking to the shop you bought it from.

r.m89

CupOfChai wrote: »

First off, take photos before you clear it up, and keep hold of the broken jar for now in case they want to inspect it.

I'd say start by speaking to the shop you bought it from.

I bought it from yankee candle uk shop online - i have taken pictures and also emailed them already

Im shocked it happened!!

Just glad none of my kids were around at the time.

wealdroam

r.m89 wrote: »

I have Major ear ache from the noise and tiny bits of glass in my hand which iv got out now.

Major earache?
That is serious. Do not waste any more time writing emails (or writing on forums), instead seek medical help.


I am shocked you haven't done that already.

r.m89 wrote: »

Im shocked it happened!!

Oh... I see you're shocked too.

r.m89 wrote: »

Just glad none of my kids were around at the time.

Well done. We need to think of the children at times like this.

societys_child

OP may have also suffered temporary memory loss as they forgot about the children in the thread which they started slightly earlier. Fortunately they seem ok now.

ice_babe

I found Yankee had really good customer service when I complained about a large jar braking earlier this year, They replaced my whole order of 3 jars even though only 1 was faulty:beer:

Blackbeard_of_Perranporth

r.m89 wrote: »

Just glad none of my kids were around at the time.

Thank goodness, the children are safe.

geerex

Blackbeard_of_Perranporth wrote: »

Thank goodness, the children are safe.

Pity. Injured kids = MORE COMPO!!!

(Particularly if the kids are of the non-goat variety...

DCFC79

Have to ask OP but what was the web address you bought them from ?

hieveryone

OP, I can well believe that it did indeed happen.

However, you are unlikely to get anywhere with Yankee Candle. I had a tart burner explode on me and throw hot wax everywhere and Yankee Candle were totally uninterested.

I emailed them pictures, receipts, sent the actual product back to them and they hit me with some lawyer type speak and generally made things very difficult.

Good luck.

Exile_geordie

Have you seen the state of the bloke who advertises them on QVC? I would never buy from a bloke who looks like that