Halifax & Withheld Telephone Numbers.

Traveller11

mgdavid wrote: »

I strongly suspect Halifax will be perfectly happy for you to move your account elsewhere. TBQH I'm surprised you haven't done so already.

Having spoken with a colleague who is a retired bank manager and discussing this with him, while I found out that there is no organisation that you can refer this sort of matter to, my best course of action is to continue the complaint while looking at the T's & C's of the other banks/building societies to see if they are any better which is now underway.

I don't think somehow you would be very happy if you found you had gone from the frying pan into the fire with your bank account :eek::mad:

NotRichAtAll

ok here's a question for you about answering the telephone.

if the number is withheld you opted to not answer it.

if the number was displayed BUT you did not recognise it would you have answered it?

Police services use number with held, Hospitals use them aswell it's really no hardship to answer it YOU always have the option to say cya and hang up.

mgdavid

Traveller11 wrote: »

Having spoken with a colleague who is a retired bank manager and discussing this with him, while I found out that there is no organisation that you can refer this sort of matter to, my best course of action is to continue the complaint while looking at the T's & C's of the other banks/building societies to see if they are any better which is now underway.

I don't think somehow you would be very happy if you found you had gone from the frying pan into the fire with your bank account :eek::mad:

I don't see the logic; how will other bank's Ts & Cs help you when you've already established that in your view this bank doesn't work to their own? From this section of MSE my take is that all banks are much of a muchness, and all are capable of upsetting customers by strange behaviours and appearing to be a law unto themselves.
Are you saying you only have the one account? Apologies, I had expected that as an MSEer you would have one or two others for the 5% interest on balances, as I do. If my main bank upset me I'd just need to spend a few hours moving SOs and DDs and 'job done'.
Personally I've never been a fan of crusades - although I do enjoy reading about them.

Traveller11

NotRichAtAll wrote: »

ok here's a question for you about answering the telephone.

if the number is withheld you opted to not answer it.

if the number was displayed BUT you did not recognise it would you have answered it?

Police services use number with held, Hospitals use them aswell it's really no hardship to answer it YOU always have the option to say cya and hang up.

The answer to your question is........
'YES'

While the reply to your next paragraph is 'They don't down here'.

Traveller11

mgdavid wrote: »

I don't see the logic; how will other bank's Ts & Cs help you when you've already established that in your view this bank doesn't work to their own? From this section of MSE my take is that all banks are much of a muchness, and all are capable of upsetting customers by strange behaviours and appearing to be a law unto themselves.
Are you saying you only have the one account? Apologies, I had expected that as an MSEer you would have one or two others for the 5% interest on balances, as I do. If my main bank upset me I'd just need to spend a few hours moving SOs and DDs and 'job done'.
Personally I've never been a fan of crusades - although I do enjoy reading about them.

Having read your reply I did wonder if you realised that while people think that Halifax, Lloyds & TSB are separate Banks, they are all 'joined at the hip' and there is a similar set up with Santander and some other names whom I cannot remember.
So in answer to your question about 'other accounts' the answer is yes but they are not in the same 'group'.

While yesterday I received a call from the same 'OIC' in Halifax Customer Service regarding my second letter who was not prepared to escalate the letter not was he prepared to do anything about it himself, so the matter has now been put in the hands of FOS as I understand that they will act not only where a financial loss has been made by the customer, but also where the customer has been inconvenienced.

Hopefully anyone else having the same 'problems' and results will also consider now contacting the Financial Ombudsman Service as you are correct in that the banks are a law unto themselves, and not customer focused when dealing with our money.