Please help - iMac has stopped receiving emails

pinkzebra · 7 October 2014 at 11:41AM

Hello,

I seem to have a problem with my iMac and receiving emails.

I have my gmail account linked to it (and has been for a few years), so that when I click on the mail item in the toolbar, my emails come up. And when I get new emails, there is a red number that appears on the icon.

Today though, I am not receiving emails on my iMac. I don't understand why. If I go online and look at my gmail account, my new emails are there. If I go on my iPod, my new emails are automatically coming up, but when I click on the iMac icon, the only emails there are from yesterday or before that.

Does anyone know how I can fix this? I am not technically minded! I haven't ate red any settings or anything, so not sure why this is happening.

macman · 7 October 2014 at 1:59PM

If you are using Apple Mail (?) as your desktop client, you should get an error message coming up if you click on 'Get Mail' and nothing is downloading.
Basics-can you send from that account using Apple Mail? Test by emailing yourself.
Possibly the password or server addresses have corrupted.

viv0147 · 7 October 2014 at 2:16PM

Remove gmail from your mac and then add account and put in your gmail details it should be okay then

viv0147 · 7 October 2014 at 2:24PM

In case you don't know it there is an expert on the Mac and anything Apple he has his own site but is also on Youtube David A Cox absolutely brilliant video tutorials and it is all free.