ebay cancel transaction

mrstaypuft

Hi
I had a bid on one of my items on ebay and the bidder contacted me to say he could no longer afford it and wanted to cancel the transaction.
I didn't mind so I sent a cancel transaction request which , he said , he declined by accident.
ebay has now closed the case and said I will not recieve a final value fee and marked the case as closed.
I lost about £4.00 so its not the end of the world but for future reference should I just report a unpaid item if I have that situation again?

BigSister2008

i would say yes as cancelling the transaction gives you a defect but im not 100% sure

TKPeters

Can you open a UnPaid Item case?
If not, contact eBay CS & they will refund the FVF

hermum

Don't foget to block the buyer from bidding on any further items, definitely one who sounds too stupid for ebay.

KittenChops

BigSister2008 wrote: »

i would say yes as cancelling the transaction gives you a defect but im not 100% sure

Depends on the 'reason' you select. I cancelled one yesterday with reason as 'other' and no defect (ebay also confirmed via live chat there would be no defect)

theonlywayisup

TKPeters wrote: »

Can you open a UnPaid Item case?

OP has already sent a cancellation which was declined, so no.

Op if you have a defect, then ring CS, get them to review the messages and ask for the defect to be removed. As TKP says, ask them to manually refund the FVF.