"I'm sorry you have a problem, I believe it's because you're an idiot"

RFW

How many times do you want to write that as a seller?
I just received a complaint that a product didn't have something on it that is obviously the display card. I've sold about 50, there's no way you could see the display card as part of the product, unless you were stupid.
I usually end up being polite and offering a refund but the dumbest ones do push it.
It had been a good day too, I actually had two customers call and say thank you for items I'd sold.

celestius

About as many times as I want to say " sorry you lost your item, I believe it's because you are a scammer"!!

Feeling annoyed as I have had just one of those today - when I suggested she contact RM due to her high loss rate she said she already had - still waiting for the case to be opened as instructed...

olgadapolga

Or even "I'm sorry you are disappointed with your item, next time try reading the item description before making a purchase."

It's infuriating.

RMS2

Back in the day (circa 2003) when I used to sell on ebay, I used to self deliver products (high value, £25 delivery) before ebay and paypal became the nightmare that they are.


All I can say, is you should have seen some of the specimens I delivered to. There is a reason they used ebay, they wouldn't have got served in a shop and the Halloween police would have been called.

ballisticbrian

RFW, All I can say is, in between wanting to bang my head against the wall, if you do REALLY care, and provide excellent service (that means quality goods and quick service), you can afford to be firm with customers, (asking them to check their pile of mail for your envelope, or wait a few more days), and getting them to open cases. This formula does work really well for us.

RFW

Amazingly I've just had a "looks bigger in the picture" neutral feedback on the same account. It might look bigger in the picture but it is the size it says in the title and the description. Amazing how people can con themselves.
I usually say that the more aggro I get is down to selling more, so I can take it. The most irritating are almost always on the lowest turnover/lowest profit items.
It's mostly nothing new to me.

ballisticbrian, I'm mostly firm, I won't go in for a fight if it isn't necessary or worth it, but I'm mostly not too fussed about one Ebay account so I get a bit uppity on it occasionally. I'm having an on/off relationship with Ebay at the moment and just increased listings for Halloween and Christmas but don't see much future in it for me. All the profit is coming in via Amazon, Ebay's just adding a bit to turnover right now.
I still get problems on Amazon but largely speaking they're better behaved on there.

olgadapolga

We've just had a "smaller than my other ones". The item sold is a standard size. There is one size and one size only - there is no other size. The other ones that the customer describes cannot be genuine. And the "item as described" star has been dinged. That's one ex-customer now on the BBL.

Still trying to work out whether or not I can get the defect/feedback removed because a low DSR has been left with a positive feedback.


I also love the people who don't read the item description and then try to blame the seller for their lack of literacy/comprehension skills. It's quite funny to see the back-tracking though, even after a refund for return has been offered.

Gotta love Ebay . . .