New Web Site to solve your gas and elec problems?

strengthoften

I work for a Large utility company in department that resolve metering and billing issues (back office). I am going to set up an INDEPENDENT web site that will concentrate purely on helping the general public solve their problems before ringing their supplier (hours on the phone, stressfull and expensive) it will tell you everything from how to bill accounts to dealing with Meter exchanges that haven't updated. As angry customers I would be appreciate your comments on this idea...thanks

strengthoften

My intention is to be an aide not a hindrence..With their acceptance I will liase with each supplier directly but only to provide the information they need to resolve the problem.
My site will work with both supplier and user..example..

1.user establishes problem
2.site is contacted and requests which info is need form user to resolve the problem
3.info is collated, catagorised and sent to the specific department at supplier end
4.supplier acknowledges reciept of problem and provides timescale
5.user contacted and advised
6.issue resolved

at no time does the user have to spend time on the phone attempting to establish the problem..plus the supplier will recieve the info it needs to resolve the query much quicker..

a lot needs to be done as far as planning the site but i think most companies will see this as a great opportunity

Cardew

What is your financial interest in this scheme?

Do you intend to charge the companies or the customers?

I doubt if the companies will welcome your involvement, let alone see it as a great opportunity; have you sounded out ofgem or energywatch?

strengthoften

My intention is to be an aide not a hindrence..With their acceptance I will liase with each supplier directly but only to provide the information they need to resolve the problem.
My site will work with both supplier and user..example..

1.user establishes problem
2.site is contacted and requests which info is need form user to resolve the problem
3.info is collated, catagorised and sent to the specific department at supplier end
4.supplier acknowledges reciept of problem and provides timescale
5.user contacted and advised
6.issue resolved

at no time does the user have to spend time on the phone attempting to establish the problem..plus the supplier will recieve the info it needs to resolve the query much quicker..

a lot needs to be done as far as planning the site but i think most companies will see this as a great opportunity

Cardew

Well as your post #5 is exactly the same as post #3. Below I replicate my post#4

What is your financial interest in this scheme?

Do you intend to charge the companies or the customers?

I doubt if the companies will welcome your involvement, let alone see it as a great opportunity; have you sounded out ofgem or energywatch?

You invited comments.

If you intend to charge customers for your services, you are IMO wasting your time.

If you think the Utility compaies will pay for your services again, IMO, you are wasting your time.

mikeD

Give the guy a chance people, his intentions might be totally honourable.

Ypaymore

mikeD wrote: »

Give the guy a chance people, his intentions might be totally honourable.

He does say in his OP i quote. "I would be appreciate your comments on this idea...thanks"

So whats wrong with the comments made and questions he has got.Seem pretty reasonable to me.