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Can a retailer change their minds
nickyt
Posts: 915 Forumite
Hi,
Had an agreement with a retailer I could return an item and get a refund. They are now changing their mind and asking for a 25% restocking fee. Are they allowed to do this please.
Had an agreement with a retailer I could return an item and get a refund. They are now changing their mind and asking for a 25% restocking fee. Are they allowed to do this please.
Thanks for any help and advice given
~~~Nicky~~~
~~~Nicky~~~
0
Comments
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Hi,
Had an agreement with a retailer I could return an item and get a refund. They are now changing their mind and asking for a 25% restocking fee. Are they allowed to do this please.
Put simply... no they can't.
That agreement is part of the sale contract.
Do you have anything in writing confirming that agreement?
If not, your problem will be provibg what was said earlier.
Was the purchase made at a distance or in a physical shop?
When was the sale made?0 -
was a vacuum orderd online and did not pick uo as I expected after doing research before ordering. Phoned retailer and they offered to send their driver out with another of the same make. They said if it was not up to my expectations I could return for a refund.Thanks for any help and advice given
~~~Nicky~~~0 -
was a vacuum orderd online and did not pick uo as I expected after doing research before ordering. Phoned retailer and they offered to send their driver out with another of the same make. They said if it was not up to my expectations I could return for a refund.
What website/Company?0 -
would rather not put that online at the moment as I have sent them a letter saying I wanted the refund that they offered.Thanks for any help and advice given
~~~Nicky~~~0 -
would you mind me sending a pm telling you the siteThanks for any help and advice given
~~~Nicky~~~0 -
or you could answer the questions asked to enable you to get the best and right advice. Anything else is pointless. This is an open community which is based on questions and answers being posted in public so as to help others.One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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What was the item? When did you order it, when did you first tell them it wasnt picking up and when did you send it back?
Is it the exact same model you researched or have they perhaps brought out a new updated one that is less powerful to conform to EU regs?You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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