refunding lost parcel to avoid defect

November2

Myhermes have refunded me for a lost parcel, can I just refund buyer via original paypal payment or will Ebay give me a defect. Buyer messaged me via messages and didn't open a case. I'm sure Ebays getting more confusing by the day!

TKPeters

Explain to the buyer that you're cancelling the sale, as you cannot replace the lost item & they need to select I agree to cancel on eBay

on Res Centre; http://resolutioncentre.ebay.co.uk/
select; The buyer and I agree to cancel a transaction.
then make the refund via Paypal
hopefully the buyer will select I agree, then you will get your fee's back from them

November2

Thanks, hadn't actually thought about the fees!

November2

Just discovered I can't cancel the transaction as it's over 30 days old, purchased in August, reported lost 2 weeks later(!) and chased up with Myhermes (parcel showed delivered but buyer said not received, amazingly Myhermes agreed a refund). Guess my fees are lost but how do I avoid a defect. If I refund privately what's to stop buyer from then opening a case for lost mail and trying for a second refund via Ebay/Paypal? Problems with buyer from start so do not want to make any mistakes (actually asked advice on here in another thread about this buyer before I posted, my fears were confirmed when parcel went 'missing'). Maybe I should just refund and take a defect and get it over with!

soolin

November2 wrote: »

Just discovered I can't cancel the transaction as it's over 30 days old, purchased in August, reported lost 2 weeks later(!) and chased up with Myhermes (parcel showed delivered but buyer said not received, amazingly Myhermes agreed a refund). Guess my fees are lost but how do I avoid a defect. If I refund privately what's to stop buyer from then opening a case for lost mail and trying for a second refund via Ebay/Paypal? Problems with buyer from start so do not want to make any mistakes (actually asked advice on here in another thread about this buyer before I posted, my fears were confirmed when parcel went 'missing'). Maybe I should just refund and take a defect and get it over with!

I'm intrigued as to why you didn't refund as soon as item was lost instead of making buyer wait for your refund? You were very lucky that buyer agreed and didn't hammer your stars.

You can refund for up to 60 days, if you are past that then you will have to risk refunding them a different way and hoping they don't later do any sort of chargeback.

November2

Why didn't I refund buyer before hearing from Myhermes? because the item tracked as being delivered! Just checked help section on Ebay and it is 30 days for a cancellation, also says you cannot cancel if item has been posted.



I'm now rather confused, I want to give my buyer his money back but do not want to get a defect, surely Ebay have some sort of system in place?? It never even occurred to me to cancel the transaction before refunding to get the fees back, I just want to refund for a lost parcel and not get a defect, I couldn't care less about the fees, I just want to move on.









This particular transaction has been a nightmare from the beginning, I have had to ask twice on here for advice and now I have this new problem of how to refund him safely.

Surely there is some procedure on Ebay I can follow to refund for a lost parcel. It makes no sense.

soolin

November2 wrote: »

Why didn't I refund buyer before hearing from Myhermes? because the item tracked as being delivered! Just checked help section on Ebay and it is 30 days for a cancellation, also says you cannot cancel if item has been posted.



I'm now rather confused, I want to give my buyer his money back but do not want to get a defect, surely Ebay have some sort of system in place?? It never even occurred to me to cancel the transaction before refunding to get the fees back, I just want to refund for a lost parcel and not get a defect, I couldn't care less about the fees, I just want to move on.









This particular transaction has been a nightmare from the beginning, I have had to ask twice on here for advice and now I have this new problem of how to refund him safely.

Surely there is some procedure on Ebay I can follow to refund for a lost parcel. It makes no sense.

Yu mention that eBay say you can't refund after 30 days, but PayPal appear to say differently, and it is after all PayPal that you will be using
https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/Marketing/bizui/SendRefund-outside
That shows US $ but It is the same for the UK

Also eBay appear to say 60 days as well

http://pages.ebay.co.uk/help/pay/refund-buyer.html

This refund method is only available for 60 days after the end of the transaction. If the transaction you want to refund occurred more than 60 days ago, follow these instructions:

With the eBay changes it is quite possible that you can't request a mutual after 30 days, but that just means you lose our FVFs

November2

Hi, yes I know I can refund up to 60 days, but advice given above was to cancel first so I don't get a defect, which you cannot do after 30 days. I want to know if there is a procedure to follow on ebay to refund my buyer and not get a defect, which I will automatically get if I refund his paypal payment. I cannot for the life of me work out how it is done and it looks like I will just have to refund and take the defect.

Irn-Bru-Kid

November2 wrote: »

Hi, yes I know I can refund up to 60 days, but advice given above was to cancel first so I don't get a defect, which you cannot do after 30 days. I want to know if there is a procedure to follow on ebay to refund my buyer and not get a defect, which I will automatically get if I refund his paypal payment. I cannot for the life of me work out how it is done and it looks like I will just have to refund and take the defect.

If you trust your buyer, you could always just send them the full amount as a 'gift'.

You avoid a defect however you won't get your fee's back and the buyer could also open a PayPal case or chargeback within 180 days and you would have to cough up again.

Really depends how desperate you are to avoid a defect

November2

Hi, I certainly don't trust the buyer, as mentioned I've had problems from the beginning (I was advised on here to ignore him as item showed as delivered, but I gave him the benefit of the doubt and chased it up with courier who agreed to refund loss of parcel). I'm just going to refund and put up with the defect and loss of fees, although I did read an article earlier that said if I refunded less a penny it would not be classed as a full refund so no defect. Any ideas on that?

If I refund his original payment can he still open a case, although as courier shows as delivered I guess he'd lose it, guessing that's the reason he didn't open one in the first place.(we decided on here he was drop shipping).

Not really bothered about the defect, I already have a couple from Ebays stupid rules - refunded Belgian buyer who registered as UK buyer (actually relisted item so they could buy it again with correct address - didn't know I had to cancel prior to refund and did it wrong way round) and a where's my parcel case (purchased Saturday sent by courier and case opened on Monday!!)