Express Insurance

neil1976

I had a policy with Express Insurance last year & cancelled it when it was time for renewal as I had found a much cheaper quote. I thought all was fine until I checked my bank statement last month & noticed that Express Insurance had continued to take money out of my account for the increased renewal amount despite them confirming by email that my policy would not be renewed.


I contacted them to inform them of this & even included copies of my statements showing the money had been taken, they even confirmed that I did not have an active policy. I have just received an email from them stating that they can find no trace of the money taken from my account & that I should contact my bank so they can sort it out. Surely it must be Express Insurance's responsibility to reimburse me for the amount taken?

InsideInsurance

If it was taken by DD then envoke the DD guarantee with your bank, if it was taken by card then tell them to do a chargeback.

Both are probably quicker than waiting for the vendor to do a refund anyway

neil1976

Thank you.